Registration Associate

About the Agency:

The NYC Department Housing Preservation & Development (HPD) promotes quality and affordability in the citys housing and diversity and strength in the citys neighborhoods because every New Yorker deserves a safe affordable place to live in a neighborhood they love.

-We maintain building and resident safety and health
-We create opportunities for New Yorkers through housing affordability
-We engage New Yorkers to build and sustain neighborhood strength and diversity.

HPD is entrusted with fulfilling these objectives through the goals and strategies of Housing Our Neighbors: A Blueprint for Housing and Homelessness Mayor Adams comprehensive housing framework. To support this important work the administration has committed $5 billion in new capital funding bringing the 10-year planned investment in housing to $22 billion the largest in the citys history. This investment coupled with a commitment to reduce administrative and regulatory barriers is a multi-pronged strategy to tackle New York Citys complex housing crisis by addressing homelessness and housing instability promoting economic stability and mobility increasing homeownership opportunities improving health and safety and increasing opportunities for equitable growth.

Your Team:

The Office of Enforcement and Neighborhood Services (OENS) leads the agencys effort to work closely with other HPD divisions and outside community partners to identify buildings in distress assess and develop appropriate strategies to address those properties and work closely with responsible owners to develop a plan to improve conditions and return buildings to firm financial footing and physical health. OENS uses enforcement tools within its Division of Code Enforcement Housing Litigation Division Emergency Operations and Enhanced Enforcement and the Division of Neighborhood Preservation to ensure compliance with legal and regulatory obligations.
The Office of Enforcement and Neighborhood Services is composed of seven divisions: Data Management & Technology (DMT) Division of Neighborhood Preservation (DNP) Administration & Internal Compliance (AIC) Housing Litigation Division (HLD) Division of Code Enforcement (DCE) and Emergency Operations and Enhanced Enforcement Division (EOD) and Division of Emergency Housing Services (EHS).
Your Impact:
Under direct supervision of the Director of Registration Assistance Unit in the Division of Administration and Internal Compliance (AIC) in the Office of Enforcement and Neighborhood Services (OENS) the division would like to hire a Registration Associate/Community Coordinator.
Your Role:

As a Registration Associate/Community Coordinator for the Division of Administration and Internal Compliance (AIC) you will be responsible for but not limited to the following:

Your Responsibilities:

-Assisting the Unit with the daily tasks of Registration Assistance by providing assistance to private owners of multiple dwellings and private dwellings in New York City who are statutorily required to annually register their properties with HPD in accordance with NYC Housing Maintenance Code Sections 27-2097 through 27-2109.
-Assisting with the processing of the units daily mail influx which consists of large volumes of registration forms and ensure that mail is opened sorted and scanned;
-Liaison to and providing customer service through research via email and in-person contact to owners and managing agents seeking information and assistance with property registration matters;
-Liaison to and providing customer service via high-volume call center;
-Process requests for Certified Copies Invalidations and Not Required to Register Forms;
-Process and respond to Freedom of Information Law (FOIL) requests;
-Process and respond to court subpoenas requesting Property Registration Forms;
-Conduct research and respond to agency Ticklers received by City Hall;
-Monitor the Units electronic In-Box to ensure prompt responses to written inquiries from owners and managing agents elected officials and other City Agencies in regards to Annual Property Registration issues;
-Accept and process payments of various types of fees from owners of multiple and private dwellings in New York City who statutorily required to annually register their properties with HPD in accordance with NYC Housing Maintenance Code Sections 27-2097 through 27-2109.
-Represent the Unit at outreach and community events such as Owner and Resource Fairs to enhance and increase the number of Annual Property Registrations;
-Review and evaluate documents submitted by building owners for accuracy and completeness;
-Perform special projects.
Preferred skills:
-Strong interpersonal skills which allow effective direct communications with HPD officials agency staff and external parties to which the office relates.
-Ability to work under pressure and restrictive deadlines in an atmosphere of intense activity.
-Excellent analytical ability & research skills.
-Strong Customer Service Focus.
-Excellent verbal writing and computer skills.
-Bilingual a Plus -Spanish Preferred.
Note: Selected candidates may be assigned to work evenings and weekends.

COMMUNITY COORDINATOR - 56058

Qualifications :

1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
3. Education and/or experience which is equivalent to 1 or 2 above. However all candidates must have at least one year of experience as described in 1 above.

Additional Information :

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic including but not limited to an individuals sex race color ethnicity national origin age religion disability sexual orientation veteran status gender identity or pregnancy.

Remote Work :

No

Employment Type :

Full-time