Manager - Platform Technology and Services Planning 45505

Join our team

The Technology Business Office (TBO) within TELUS Platform Technology and Services drives transformation through strategic network planning visionary technology roadmaps robust service architectures a commitment to exceptional service performance and customer experiences. Leveraging datadriven insights our team is at the heart of enabling TELUS Network across Wireless and Wireline to deliver worldclass technology and services balancing innovation with sustainable practices and a customerfirst approach.

Heres the impact youll make and what well accomplish together

The Technology Business Office (TBO) is a strategic hub driving operational excellence and serviceoriented architecture across wireless and wireline networks. In this role youll shape impactful capital strategies define futureready technology roadmaps and craft seamless service architectures. Your expertise in program management and service analytics will ensure the timely delivery of key initiatives while uncovering insights to boost service performance. As a customer experience champion youll collaborate with Product and DevOps teams to align goals and implement strategies that truly enhance our customers experience.

Join us to innovate lead and transform. Together well build the frameworks that position TELUS as a leader in technology and service excellence while fostering a culture of Commitment Collaboration and Curiosity.

What youll do

• Lead the annual capital planning cycle and track monthly spending to ensure alignment with the approved budget.
• Develop and maintain cost models for network services focusing on unit cost tracking and lifetime value analysis.
• Leverage data analytics to make informed decisions on capital allocations and optimize financial performance.
• Develop and implement datadriven capacity models based on DevOps team inputs to monitor the core networks capacity across both wireline and wireless networks.
• Analyze data to forecast capacity requirements and identify opportunities for infrastructure optimization.
• Work closely with network DevOps teams to forecast and plan for future capacity deployment projects.
• Use data insights to plan and monitor voice and data traffic ensuring capacity meets current and projected demand.
• Analyze usage patterns to optimize traffic management strategies and improve overall network efficiency.
• Oversee the allocation and management of numbering resources ensuring compliance with regulatory requirements and operational needs.
• Identify and implement data reconciliation strategies to ensure cost efficiency and accuracy.
• Drive network migration initiatives to improve facility and circuit utilization utilizing data to uncover opportunities for enhanced efficiency.
• Work collaboratively in a DevOps environment ensuring network planning processes align with DevOps cycles to enhance efficiency and responsiveness.

What you bring

• Bachelors or Masters degree in Telecommunications Electrical Engineering Computer Engineering or a related field.
• Minimum 710 years of experience in planning management with a strong background in both wireless and wireline networks.
• Proven experience in leading capital planning and budget management with a focus on datadriven decisionmaking cost modeling and financial tracking.
• Strong understanding of core network capacity planning with experience in both wireline and wireless technologies.
• Background in costsaving initiatives particularly in data reconciliation facility optimization and network migration projects.
• Ability to thrive in an agile DevOps environment adapting to fastpaced changes and working crossfunctionally with DevOps teams.
• Expertise in continuous improvement processes leveraging data to streamline and enhance network planning operations.
• Excellent communication skills with the ability to translate complex concepts into simple clear terms
• Known for your strength in collaborating effectively with crossfunctional teams and stakeholders
• Proven ability to lead mentor and coach a diverse team fostering professional growth and development.
• Experience in building a collaborative and highperforming team culture setting clear goals and driving team accountability.

Location: Any major Canadian city