Customer Success Manager mwd 298400
Customer Success Manager mwd 298400
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Job Description
This is Worldline.
Worldline helps businesses of all shapes and sizes to accelerate their growth journey quickly simply and securely. We are the innovators at the heart of the payments technology industry shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business we are committed to helping our people accelerate their careers. Together we shape the evolution.
The Opportunity
Customer Success Manager in Acquiring Division Tribe Acceptance & Acquiring.
We are seeking a dynamic Customer Success Manager to join our team who will be essential in supporting our clients success within the ACQNEX product area. The ACQNEX product area is providing one of the acquiring processing solutions for our client base. It is founded on the combination of our target front office in combination with Paysuite a premier cloudbased backoffice application developed by the APAC teams and built using Java technology.
This role is crucial in ensuring customer success smooth customer journeys and efficient business delivery and acceptance. As part of our team you will engage with customers to optimize their onboarding experience and facilitate comprehensive business integration.
Your primary focus will be on orchestrating successfulclientonboarding processes and maintaining strong continuous customer engagement to ensure high levels of satisfaction and retention. You will lead initiatives to automate support processes manage client communications and provide feedback to internal departments to drive product improvement. Reviewingcustomer business requirementsperformance metrics and addressing client issues swiftly and effectively are key aspects of this role.
While this is not a sales role you are collaborating closely with sales product and technical teams to ensure seamless service delivery and integration is essential. You will act as the client advocate relaying valuable insights from customer interactions to refine and enhance user experiences.
Skills we cant do without
At Worldline we look for individuals who drive positive change and are passionate about ensuring customer success. We value those who are eager to learn and grow possess a cando attitude and exhibit a strong sense of ownership.
Some things to take into account to be successful in this role:
- You have a Bachelor or Masters degree or equivalent experience.
- You bring a strong technical background ideally with understanding of payment systems architecture card payment technology or financial services
- Ability to analyze technical requirements translate business needs to a technical team and vice versa
- Demonstrated ability to communicate complex technical concepts to both technical and nontechnical stakeholders
- Strong communication relationship building and problemsolving skills.
- Fluency in English both spoken and written.
- Experience with CRM or customer success software is an advantage.
- You have a strong sense of proactiveness accountability and ownership.
Skills wed like in addition
- A proactive and analytical approach in assessing customer needs and issues.
- Willingness to work outside normal office hours during critical periods (e.g. product launches or major incidents)
- Familiarity with customer journey mapping and success metrics.
- Understanding of automated processes in a customer success context.
- Capacity to work effectively with crossfunctional and international teams.
Shape the evolution
We are pushing towards the next frontiers of payments technology and we look for big thinkers to join our journey. People with passion cando attitude and a hunger to learn and grow. Here youll work with ambitious colleagues from around the world take on unique challenges as a team and make a real impact on the society. And with our empowering culture strong technology and extensive training opportunities we help you accelerate your career. Wherever you decide to go. Join our global team of over 18000 innovators across 40 countries and shape a tomorrow that is yours to own.
Learn more about life at Worldline at
We are proud to be an Equal Opportunity employer. We do not discriminate based upon race religion colour national origin sex sexual orientation gender identity gender expression age status as an individual with a disability or any applicable legally protected characteristics.
Required Experience:
Manager
Employment Type
Full-Time
