Specialist Customer Experience 23775

Summary/Objective: The Customer Experience Specialist (CES) is responsible for working in conjunction with the facility team to manage visitors to the Holden facilities. The CES ensures that guests including dealers and endusers are scheduled greeted escorted and receive all necessary safety training and PPE for visits to manufacturing areas.

Essential Functions:

• Manage the visitor preregistration process through various forms of communication including but not limited to email Teams messages and phone calls. This process will provide all the pre and post visitor requirements logistics and followup for both visitors and internal staff.
• Ensure visitors are kept safe by positively and patiently implementing all safety protocols with groups so that their tours and inspections align fully with EONE safety policies. Engage with local EHS team as needed.
• Explain site and production information to all customers with a rapidresolution focus. This includes customer FlyIns Preconstruction meetings MidPoint and Final Inspection visits and Dealer onsite visits.
• Coordinate and schedule additional personnel engineering production supervisors sales application engineering designers etc on an as needed basis to achieve desired results for factory visits and tours.
• Plan and resolve customer site visit details questions and/or concerns through consistent positive and responsive communication. Successful candidate will possess and demonstrate active listening sincerity and empathy professionalism and problemsolving.
• Maintain accurate electronic logs of customer visits requirements and interactions.
• Work with local and regional sales managers to ensure that dealer and customer visitor requirements are met. Prepare and distribute agenda for Flyin visits to ensure customer action items for visit are achieved.
• Work with local reception and plant managers to choreograph onsite meetings tours and inspections.
• Work with local production and quality teams to ensure inspection list(s) are clearly understood for complete resolutions.

Competencies:

• Requires welldeveloped organizational skills and basic office operations to assure appropriate documentation and followthrough to meet the customer and business needs.
• Demonstrates a customerfocused attitude committed to providing an excellent experience to all dealers and visitors.
• Willingness to assist with genuine interest in the wellbeing of others.
• Must demonstrate ability to work in fastpaced deadlineoriented environment where the ability to meet deadlines is a must with constant communication required.
• Demonstrates proficient computer skills including accurate data entry into Microsoft Excel as well as documentation and communication through Microsoft Outlook and other commercial applications.

Work Environment: This job operates in a professional office and manufacturing environment. This role routinely uses standard office equipment such as computers phones photocopiers and other critical visual management tools.

Physical Demands: The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.

Position Type/Expected: Full Time / Monday Friday

Travel: None

Education and Experience: High School Diploma or equivalent Minimum 13 years of experience in customer service preferred but not required.

Work Authorization: Must be authorized to work in the US for any employer.

AAP/EEO Statement: FFA/KME is an Equal Opportunity Employer and does not discriminate based on race religion color sex gender identity sexual orientation age nondisqualifying physical or mental disability national origin veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications merit and business need.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.

Work setting: Inperson; Onsite

REV Group is committed to a policy of equal employment opportunity. The Company conducts all employment practices without regard to race sex color religion national origin age disability protected veterans status pregnancy genetic information sexual orientation or any other basis prohibited by law. REV Group also undertakes affirmative action to assure equal employment opportunities for minorities and women for persons with disabilities and for protected veterans.

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