KERING EYEWEAR EMEA Customer Service Ambassador - Portuguese Speaker
KERING EYEWEAR EMEA Customer Service Ambassador - Portuguese Speaker
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Summary
About usKering Eyewear is the world leader in Luxury and HiEnd Eyewear (Frames & Sunglasses) developing a unique ensemble of powerful brands. We design develop manufacture and market to customers and consumers the most desirable frames and sunglasses in two fast growing segments: Luxury and Sport & Lifestyle.
Through our industry expertise we empower our brands to go beyond their limits in this high potential business category supporting their capacity to lead and innovate in Eyewear to realize their artistic and financial potential in the most imaginative and sustainable manner.
Your opportunity
We are currently seeking a Customer Service Ambassador Portuguese speaker to join our corporate team in Padova Headquarter.
As EMEA Customer Service Ambassador you will be part of a B2B environment and make the difference by ensuring an excellent service to our customers attending their needs as order taking queries questions and solving their complaints through different communication channels (telephone Email chat web) in order to provide a high and efficient level of service and maximizing business opportunities/Kering brands portfolio.
Job Description
About us
Kering Eyewear is the world leader in Luxury and HiEnd Eyewear (Frames & Sunglasses) developing a unique ensemble of powerful brands. We design develop manufacture and market to customers and consumers the most desirable frames and sunglasses in two fast growing segments: Luxury and Sport & Lifestyle.
Through our industry expertise we empower our brands to go beyond their limits in this high potential business category supporting their capacity to lead and innovate in Eyewear to realize their artistic and financial potential in the most imaginative and sustainable manner.
Your opportunity
We are currently seeking a Customer Service Ambassador Portuguese speaker to join our corporate team in Padova Headquarter.
As EMEA Customer Service Ambassador you will be part of a B2B environment and make the difference by ensuring an excellent service to our customers attending their needs as order taking queries questions and solving their complaints through different communication channels (telephone Email chat web) in order to provide a high and efficient level of service and maximizing business opportunities/Kering brands portfolio.
How you will contribute
Ordering flow management from order acquisition to order entry in compliance with agreed trade terms
Handling customer inquiries using different communication channels
Researching information using available sources
Managing and solving customer complaints
Identifying and escalating priority issues
Providing customers with product and service information
Monitoring customer requests and queries
Mapping interactions information according to standard operating procedures
Creating new business opportunities through a proactive approach
Who you are
Bachelor / Masters degree (preference: Languages / Translation and Cultural Mediation)
Native speaker or equivalent (level C2 Portuguese
Additional knowledge of German French or Spanish is a plus
Please note that English and Italian are mandatory
Ability to work within fast growing environments and contribute to build a new organization
Work experience in a B2B customer service environment
Good working knowledge of Office Package (Excel Power Point Word)
Plus: experience with CRM and SAP tools
Plus: knowledge of sales principles and methods
Plus: knowledge of ordertocash flows
Excellent verbal and written communication skills
Customeroriented
Passion and enthusiasm
Curiosity and innovation
Problem solving
Focus on results
Team player
Why work with us
This is a fabulous opportunity to join theKeringEyewear adventure andand to actively contribute to the development of the business bybecoming part of a thriving Companyin a global Luxury Groupthatoffersendlesspossibilities to learn and grow. Talent development is a managerial principle atKeringand we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.
Keringis committed to building a diverse workforce. We believe diversity in all its forms gender age nationality culture religious beliefs and sexual orientation enriches the workplace. Itopens upopportunities for people to express their talent both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal OpportunityEmployerwe welcome and consider applications from all qualified candidates regardless of their background.
Job Type
Fixed Term (Fixed Term)Start Date
Schedule
Full timeOrganization
KERING EYEWEAR S.P.A.Employment Type
Full-Time
