Senior Technical Support Specialist 157453
Senior Technical Support Specialist 157453
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
About the Role
As a member of our global Manufacturing Engineering team you will be supporting production and repair systems within the Technical Support & Education team. In this role you will provide technical support and training to employees on various processes ensuring seamless operations and knowledge sharing. Additionally you will participate in the rollouts of new systems ensuring a smooth transition and minimizing disruptions. Furthermore you will collaborate with our manufacturing and repair facilities to validate new processes ensuring they meet quality and efficiency standards.
Responsibilities:
- Provide second level technical and applications support for the manufacturing and service equipment and software.
- Creation and implementation of rollout plans for the introduction of specialized equipment at Sonova Group Companies and Distributors.
- Train the local specialists and users how to operate and troubleshoot the equipment onsite or remotely.
- Ensure minimal disruption to production caused by equipment or infrastructure malfunctions or operator errors.
- Coordinate link to technical equipment specialists and operations team and communicate technical issues problems and suggestions for improvements.
- Support the Validation of Custom Manufacturing and Service processes including rollouts and changes in the region.
- Support the Corporate Manufacturing Engineering team in Continuous Improvement projects in the region.
More about you:
A bachelors degree in Electronics or a related field or an equivalent education in the technology sector.
A minimum of5 years of handson experience in electronics or a similar technology field including support and training.
Possess strong analytical skills efficiency and a strong focus on providing customer solutions and exceptional services.
Experience in IT infrastructure networking and databases.
Experience with ERP software (SAP) ticketing software (ServiceNow).
Demonstrate ability to organize tasks effectively and prioritize them accordingly.
Fluent in both written and spoken English.
A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova
Dont meet all the criteria If youre willing to go allin and learn wed love to hear from you!
We are looking forward to receiving your application via our online job application platform. For this position only direct applications will be considered. Sonova does not recruit via app telegram carrier pigeon or any other format that does not include speaking with an actual human. If you are offered a job without speaking with someone please contact
What we offer:
Exciting and challenging work environment
Collaborative culture
Opportunities for continuous selfimprovement
Opportunities for flexible hybrid model work environment
A company that values diversity and inclusion
Rich benefits plan including wellness benefit paramedical (massage therapist naturopath etc. and competitive compensation including variable component and employer match on pension contributions
Mentorship program and career development plans
Sonova Canada is now a certified Great Place to Work May 2024 May 2025.
How we work:
At Sonova we prioritize the wellbeing of our employees and foster an inclusive environment that promotes engagement and collaboration. Our teamcustomized hybrid work model empowers teams to balance individual needs with business goals offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives.
Required Experience:
Senior IC
Employment Type
Full Time
