Customer Service Supervisor 34494
Customer Service Supervisor 34494
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$ 44782 - 70372
1 Vacancy
Job Description
ABC Home Medical Supply Inc is oneof the nations leading urological supply providers andserves as a onestopshop with a comprehensive line of medical supplies and service that includes: Urological Incontinence Wound Care and Ostomy. ABC Medical is part of the JDS Inc family of businesses. Our service companies possess the knowledge and expertise to deliver firstclass products and personalized home healthcare services.
Location: Nashville
Department:
ABC Medical is oneof the nations leading urological supply providers and serves as a onestopshop with a comprehensive line of medical supplies and services that includes: Urological Incontinence Wound Care and Ostomy. ABC Medical is part of the JDS Inc family of businesses. Our service companies possess the knowledge and expertise to deliver firstclass products and personalized home healthcare services.
Responsibilities:
The Customer Service Supervisor manages a geographically dispersed team under the general supervision of the Call Center Customer Service Manager and is responsible for the coordination of the Call Center Customer Service Team.
- Supervises team of 1015 Customer Service Representatives in call center environment.
- Ensures all team member operational KPIs (hold time talk time attendance etc) are consistently met.
- Engages in call monitoring exercises and provides feedback to direct reports.
- Manages customer escalations with empathy and intention to resolve as quickly as possible.
- Participate in interviewing candidates as needed.
- Assists Customer Service Representatives with developing an individualized career development plan for future growth opportunities with the organization.
Minimum Qualifications:
- High school diploma bachelors degree preferred
- 2 years of leadership experience preferably in a call center environment
- Coaching experience with ability to develop action plans accordingly
- Experience managing multiple tasks with ability to prioritize and analyze data
- Basic knowledge of Microsoft Office products
- Working knowledge of HIPAA guidelines
Preferred Qualifications:
- Working knowledge of Brighttree system
Our Total Rewards package in aggregate is above market and includes competitive pay paid time off programs peertopeer recognition health and life insurance wellness programs and incentives generous retirement savings and a unique Benefit of Employee Share Ownership Program (BESOP).
The anticipated base salary range for this position is $44782 $70372The actual salary varies based on applicants location education experience skills abilities and other legitimate business factors.
The Company also provides a unique Benefit of Employee Share Ownership Program (BESOP) program based on earnings and length of service.
The Companys health and welfare benefits include medical prescription dental vision spending/savings accounts disability company paid parental leaves statutory leaves/disability programs accident and life.
The Companys 401(k) Retirement Savings Plan includes: autoenrollment ROTH vesting and eligible participants safe harbor matching contributions.
The Companys paid time off benefits include: 8 paid holidays paid vacation based on length of service and exempt/nonexempt status and sick days based on statutory requirements and/or exempt/nonexempt status.
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Job Req ID: 34494
EOE Statement:
All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status.
Team members shall adhere to high standards of ethical conduct and will comply with and assist the Company in complying with all policies and applicable laws and regulations.
Accommodations Statement:
ABC Medical endeavors to make to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process please contact the ABC Medical HR Department at . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
Required Experience:
Manager
Employment Type
Full Time
