Customer Service Representative
Customer Service Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
What Youll be Doing:
- Process orders by verifying pricing shipping details delivery dates and necessary comments; file and confirm orders accordingly.
- Ensure accuracy by validating customer and Account Executive details pricing codes and special instructions.
- Respond to customer inquiries using product knowledge to deliver effective solutions.
- Coordinate product returns including carrier communication and credit issues.
- Maintain order documentation across multiple facilities and communicate critical updates as needed.
- Release orders to appropriate facilities for fulfillment and shipment.
- Provide cost estimates and component availability for special order products.
- Collaborate with internal departments other facilities and corporate teams to meet customer needs.
- Support cross-functional teams while upholding high standards of service and quality.
KNOWLEDGE AND SKILL REQUIREMENTS:
Proficient with computer software (Microsoft Excel Word Outlook Teams Windows environment).
Experience in Customer Service or in a Customer Solutions environment preferred.
Ability to read write and perform basic math skills such as counting addition subtraction multiplication and division.
D365 knowledge is a plus.
Education:
A high school diploma or equivalent is required.
Post-high school education is preferred.
About Kinedyne:
Over the course of five decades Kinedyne has evolved from a single facility in New Jersey to an international organization with more than 500 employees at facilities in four different countries around the world. As we grew and our product lines evolved we believed that with Better Cargo Securement Greater Cargo Capacity and Faster Cargo Access Technologies we can make the increasingly complex shipping environment just a little easier for the industry to deal with today and as the future unfolds.
All of the efforts throughout our history have enabled us to provide our customers the products service and support that they have come to expect from us over our five decades of growth. Weve earned our right to be called The Cargo Control People.
What We Offer:
A Comprehensive Benefits Package that includes:
Medical/Dental/Vision-with HSA (company provides yearly funding)
Individual or Family Plans are available at affordable bi-weekly rates.
-Company paid long & short-term disability
-401K with competitive company match.
-PTO & Tuition reimbursement
-Company Paid Life Insurance
Required Experience:
Unclear Seniority
Employment Type
Full-Time
