Contingent Audiology Lab Support Hybrid 157353
Contingent Audiology Lab Support Hybrid 157353
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1 Vacancy
Job Description
Who we are
In a life without sound our work provides meaning. As a leading provider of innovative hearing care solutions we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations through our core business brands Advanced Bionics Audiological Care Phonak Sennheiser (under license) and Unitron we develop manufacture and distribute solutions that push the limits of technology and redefine the future of our industry.
Mississauga Ontario
Audiology & Lab Support HYBRID CONTINGENT ROLE
Job Summary
The position of Audiology and Lab Support is responsible for providing technical fitting support and advice to internal and external stakeholders as well as troubleshooting devices sent in for repair. Calls are made to advise/support clients on products that have come through the lab. This position also involves supporting customers calling in with technical questions and remake requests. It is a hybrid position split between working 3 days a week in the office and 2 days a week from home.
Key Accountabilities
Provides technical fitting support via telephone and email.
Resolves customer complaints and problems related to all Sonova devices seen in the lab.
Keeps informed on new technologies as it relates to hearing aids.
Liaises with production manager and staff to resolve fitting problems.
Is the key advisor for internal and external sales & support staff on custom products.
Makes outbound calls to followup on queries related to product repairs.
Supervision
Works independently but with support from Audiology Support colleagues when needed.
Resources
Product support materials and access to Sonova knowledge databases.
Access to custom product build software to assist in advising on fit issues.
Job Specifications and Qualifications
Qualified Hearing Instrument Specialist.
Member of OAQ/AHIP.
Bilingual (French/English) is a strong asset
Must be able to work from Sonovas Mississauga office on daily basis if needed 3 days minimum per week).
Indepth knowledge of hearing aids including custom products.
1 year minimum of clinical experience.
Ability to handle and resolve customer complaints diplomatically over the phone and in writing.
Ability to work independently and as part of a team.
Good knowledge of technologies and Bluetooth.
Good time management and being able to prioritise tasks.
A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova
Dont meet all the criteria If youre willing to go allin and learn wed love to hear from you!
We are looking forward to receiving your application via our online job application platform. For this position only direct applications will be considered. Sonova does not recruit via app telegram carrier pigeon or any other format that does not include speaking with an actual human. If you are offered a job without speaking with someone please contact
What we offer:
Exciting and challenging work environment
Collaborative culture
Opportunities for continuous selfimprovement
Opportunities for flexible hybrid model work environment
A company that values diversity and inclusion
Rich benefits plan including wellness benefit paramedical (massage therapist naturopath etc. and competitive compensation including variable component and employer match on pension contributions
Mentorship program and career development plans
Sonova Canada is now a certified Great Place to Work May 2024 May 2025.
How we work:
At Sonova we prioritize the wellbeing of our employees and foster an inclusive environment that promotes engagement and collaboration. Our teamcustomized hybrid work model empowers teams to balance individual needs with business goals offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives.
Employment Type
Gig
