Client Concierge - Bilingual

About Us:

Counseling 4 Kids is a resilient community mental health agency driven by our steadfast commitment to quality care and unparalleled dedication to client engagement. At the core of our mission is a profound belief that every child deserves compassionate support and effective treatment. We prioritize our clients above all else ensuring their needs are met with empathy and expertise.

Why Counseling4Kids

Our agency is not just a place of work; its a dynamic environment where innovation teamwork and resilience flourish and where resilience is valued. We embrace creativity and collaboration fostering a culture of welcoming and nurturing new ideas. Our commitment to staff wellbeing is paramount providing a supportive and inclusive atmosphere where every team member can thrive and grow professionally.

As we continue to evolve and expand our services we invite visionary leaders in mental health to apply. This pivotal role offers the chance to shape our agencys future lead a dedicated team of professionals and profoundly impact the lives of children and families in our community. If you are passionate about transforming lives driving innovation and upholding the highest standards of care Counseling4Kids is the place for you.

About the Role:This is for acontracted employee role with an expected duration of six (months).At the end of the contracted period of employment job performance attendance attitude and overall interest in the job will be assessed in a performance evaluation to determine if an offer of fulltime at will employment will be made if the contract period will be extended or if the contract will be ended without further offer of employment.

JOB SUMMARY: Theclient conciergeis responsible for delivering exceptional customer serviceassistance engaging new clients during the intake process to increase client participation in treatment and providing access to additional resources to clients and their families through professional assessment service planning and advocacy. The client concierge will address attendance barriers will support the agency with engagementduties andwillprovidesupportto other departmentsas client concierge will providea high levelof customer support that is professional personal and sensitive to the needs of clients while adhering to C4Ks policies and procedures. The client concierge will effectivelyestablishsupportive relationships with clients staff and outside entities to garner resources necessary toprovidecomprehensive services to all clients.

TheClient Conciergeshall perform the duties below:

ESSENTIAL FUNCTIONS:

Client Concierge Duties:

• Uphold the mission and core values of Counseling4Kids.
• Ensure clients and their families receive an excellent customer experience and can navigate their care successfully.
• Review agency consent forms with caregivers and clients and foster informed decision making.
• Reviews agency Attendance Agreement with caregivers and clients assuring the clarity of attendance expectations.
• Review additional adjunct service referrals such as psychiatric psychological and case management.
• Verify MediCal and assesses clients or familys needs eligibility for services and assist clients to enroll in benefits (i.e MediCal)
• Meet with caregivers and clients to assign their case and schedule the 1st treatment appointment using appropriate calendars.
• Contact clients/caregivers within 24 hours of 1st missed scheduled appointment to support clients with consistent attendance to appointments.
• Provides referrals for families unable to overcome barriers to consistent treatment attendance to outside resources needed.
• Works with clients families and appropriate community agencies to coordinate and facilitate services for clients.
• Engages with the client family and other involved parties and works to build trust encourage hope and ensure ongoing engagement in services.
• Perform followups and wellness checks on existing clients and on new referrals.
• Coordinates appointments transportation with Lyft Concierge and other services as needed ensuring a seamless experience for clients
• Maintain knowledge of agency activities and services and effectively communicate this information to clients.
• Remains current on community resources and maintains communication with relevant agencies for the purpose of referrals and to offer assistance and education to clients and their families.
• Actively engaging and educating the public at community events
• Work closely with the clients clinical team and client services specialists to assure that the clients needs/case planning are identified and met.
• Utilizes concurrent documentation to prepare notes and bills for engagement interventions following DMH standards
• Completes documentation in Exym for monitoring and billing purposes of direct service with client and/or school staff under DMH standards and guidelines.
• Completes necessary documentation promptly to support allowable billing of outreach activities.
• Provides support advocacy role modeling parenting skills and referrals
• Conducts individual and family basic needs assessments.
• Establish and maintain professional and positive relationships with staff clients and community providers.
• Develops potential intervention efforts in collaboration with therapists.
• Participation in community outreach and promote services offered by Counseling4Kids to prospects the community and other professionals.
• Schedules and participates in meetings with internal staff and representatives from the community with direct interest in service outcomes.
• Engages clients by reframing problems and focusing on solutions; discussing and supporting progress towards goals
• Educates the client on coping skills anger management and positive communication skills and cultivates a sense of selfefficacy.
• Participation in community trainings.
• Assures quality of service for clients by enforcing rules regulations and compliance requirements.
• Measures and summarizes progress at specified intervals
• Daily reviewofdepartment clinicianand/or client calendar todeterminewhen clients will be visiting the office.
• Ensure that clientsand/or guardians visiting the officeadhere to safety protocoland agencypolicy
• Providetranslation and/or interpretation services when needed.
• Has a billing expectation of a minimum 840 UOS per week
• Other duties as assigned.

General Administrative Duties:

• Serves as a backup to Client Services Specialists assisting with opening/closing/updating cases.
• Maintains professional and technical knowledge by participating in workshops and trainings specifically on evidencebased programming; reviewing professional publications; establishing personal linkages.
• Assists with data collection and completing projects reports in a timely manner
• Contributes to team effort by consulting with other professionals; accomplishing related results as needed.
• Assistthe other departments with administrative support on routine daily tasks and on special projects with letterwriting copying faxing contacting providers and community partners gathering materials doing research creatingspreadsheets tracking data and creating reports).
• Supports continuity among work teams by documenting and communicating actions irregularities and continuing needs.
• Provideadministrative coverage and support when necessary.
• Other duties as assigned.

Other Duties

• Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.

Competencies

• Customer Service
• Collaboration
• Thoroughness
• VerbalCommunication
• Flexibility
• Teamwork
• Professionalism
• Listening
• Ethical
• Engaging
• Problemsolving

MINIMUM QUALIFICATIONS:

Education:

• Bachelors degree in psychology social work or related field

OR

• One of the following equivalents:
  • AA degree in related field and minimum 2 years relevant work experience
  • 4 years related work experience in a mental health agency

Work Experience & Knowledge:

• Knowledge of DMH systems and procedures
• Knowledge of the Integrated System and MediCal billing
• Knowledge of MicrosoftSuite Word and Excel)
• Knowledge ofoffice equipment machines and printers)
• Solid written and verbal communication skills
• Ability to be resourceful and proactive when issues arise
• Ability to use make judgement calls as pertaining to the position and know when to consult with supervisor
• Ability to prioritize plan and use time efficiently
• Demonstrate accuracy and thoroughness and look for ways to improve and promote quality.
• Committed to the overall wellbeing of the department and the mission and vision of the agency.
• Multitasking and timemanagement skills with the ability to prioritize tasks
• Bilingual English/Spanish required

Special Conditions:

NOTE:The first year of employment is an introductory period. At the end of the first ninety 90 days and every quarter thereafter for the duration of employment job performance attendanceattitudeand overall interest in the job will be assessed in a performance evaluation.

Employees who fail to demonstrate the expected commitment performance and attitude may be terminated at any time during the introductory completion of the introductory period does not change or alter the atwill employment status. Employees continue to have the right toterminatetheir employment at any time with or without cause or notice and the Agency has the same right. The company in its sole discretion may change the job duties responsibilities and assignments of any position at any time.

EEO Statement:

Counseling4Kidsprovidesequal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex national origin agedisabilityor genetics. In addition to federal law requirements Counseling4Kidscomplies withapplicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absencecompensationand 4Kids expressly prohibits any form of workplace harassment based on race color religion gender sexual orientation gender identity or expression national origin age genetic information disability or veteran status. Improper interference with the ability of Counseling4Kids employees to perform their job duties may result in discipline up to and including discha

Required Experience:

Manager