Sr Supervisor Service Ops
Sr Supervisor Service Ops
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Job Description
Date Posted:
Country:
CanadaLocation:
LOCLancaster RoadOttawaOntarioK1B 4S5CanadaOtis Elevator Company is searching for a highly motivated Sr Supervisor Service Ops to oversee the servicing of equipment as well as employee selection training and safety for all assigned
projects.
Essential Responsibilities
Lead the performance of field operations for all service/maintenance projects
Maintain project schedules and ensure deadlines are met
Develop action plans to address deficiencies regarding safety callback rates and technical support
Generate field leads and assist service sales representatives in selling upgrades and repairs
Recommend and detail changes in maintenance service documentation methods process design and delivery
Set budgets for material and labor within Otis guidelines and complete the required maintenance and repair within those budgets
Conduct field education training ensuring that we create and maintain a safe working environment
Perform field safety audits jobsite inspections and develop site safety/logistics plans
Coordinate all material deliveries and issuing purchase orders
Forecast and schedule labor resources maintaining customer quality assurance and improving efficiencies
Develop and maintain professional and productive relationships with coworkers field employees clients and others in contact with the job
Education / Certifications
Postsecondary or relevant technical experience required
Basic Qualifications
Ability to work in a highly teamoriented and dynamic environment
Candidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers
Need to be selfmotivated and able to manage many simultaneous projects and responsibilities
Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software
Strong leadership skills and goalorientated with strong time management and organizational skills
Preferred Qualifications
Elevator industry experience or experience leading field level associates/technicians in a similar industry preferred
Knowledge of elevators elevator service contracting and elevator service estimating an asset
Otis is the worlds largest elevator and escalator manufacturing installation and service business. We serve customers in over 200 countries and territories around the world and maintain more than 2 million elevators and escalators globally. Our Gen2 elevator system energysaving ReGenTM drive technology and Link escalator solutions have set industry standards for innovation and performance. Otis has more than 68000 employees including engineers digital technology experts sales and functional specialists as well as factory and field technicians. We are proud to be a global team that continues to rise to the challenges of a fastmoving highperformance company. Together the people of Otis are creating new ideas and opportunities by collaborating across time zones geographies and cultures to better serve our customers. So just imagine where you can take your career
If you live in a city chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the worlds leading elevator and escalator manufacturing installation and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide the industrys largest Service portfolio.
You may recognize our products in some of the worlds most famous landmarks including the Eiffel Tower Empire State Building Burj Khalifa and the Petronas Twin Towers! We are 69000 people strong including engineers digital technology experts sales and functional specialists as well as factory and field technicians all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse global team with a proven legacy of innovation that continues to be the bedrock of a fastmoving highperformance company.
When you join Otis you become part of an innovative global industry leader with a resilient business model. Youll belong to a diverse trusted and caring community where your contributions and the skills and capabilities youll gain working alongside the best and brightest keep us connected and on the cutting edge.
We provide opportunities training and resources that build leadership and capabilities in Sales Field Engineering and Major Projects and our Employee Scholar Program is a notable point of pride through which Otis sponsors colleagues to pursue degrees or certification programs.
Today our focus more than ever is on people. As a global peoplepowered company we put people passengers customers and colleagues at the center of everything we do. We are guided by our values that we call our Three Absolutes prioritizing Safety Ethics Quality in all that we do. If you would like to learn more about environmental social and governance (ESG) at Otis click here.
Become a part of the Otis team and help us #Buildwhatsnext!
Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability please contact us at .
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Required Experience:
Manager
Employment Type
Full-Time
