Dispatch Operations Coordinator Hybrid

Key Responsibilities

1. Route Planning & Optimization

Develop and assign efficient delivery routes adapting to realtime traffic volume shifts and unforeseen challenges.

Continuously optimize routes to improve ontime deliveries and control operational costs.

2. Driver Monitoring & Coaching

Track driver progress and location using dispatch software; provide prompt feedback on performance safety and customerservice standards.

Facilitate driver communication address issues and escalate concerns to management when necessary.

3. Physical Package Handling & OnRoute Assistance

Load and unload packages weighing up to 150 pounds in and out of vehicles.

Step in to assist drivers on routes as needed which may involve stepping in and out of vehicles frequently.

Ensure proper lifting techniques and safety protocols to minimize risk of injury.

4. Safety & Compliance

Conduct spot checks to ensure vehicles meet safety requirements (tire tread oil levels seat belt usage).

Verify pretrip inspections and compliance with DOT regulations; address any safety alerts or violations immediately.

5. Customer Service & Issue Resolution

Handle customer updates regarding deliveries proactively manage potential delays and communicate service changes or issues.

Collaborate with FedEx and other partners on pending items escalations and special requests.

6. Operational Coordination

Coordinate with mechanics to schedule vehicle repairs; maintain vehicle maintenance logs and supply inventory.

Oversee equipment (scanners batteries) to ensure everything is charged and accounted for.

7. Daily Reporting & Metrics

Provide endofday recaps detailing service metrics driver performance and any route adjustments.

Offer insights to management on areas for operational improvement and cost savings.

8. Hybrid Role Management

Work onsite for essential tasks (route dispatch physical loading/unloading vehicle checks team meetings).

Manage scheduling reporting and some driver coaching calls remotely using collaboration tools for consistent communication.

Requirements

Minimum Requirements:

High School Diploma or GED required

2 years of experience in dispatching logistics transportation coordination or related operational role

Proficient in using dispatch or route management software (experience with FedEx systems is a plus)

Strong communication skills (both written and verbal)

Proven ability to multitask and manage time effectively in a fastpaced environment

Basic proficiency with Microsoft Office Suite (Excel Word Outlook) or similar tools

Valid driver s license with a clean driving record

Ability to lift up to 150 lbs and perform physical tasks as needed (loading/unloading assistance safety checks)

Flexible availability including occasional weekends or extended hours as operational needs require

Preferred Qualifications:

Experience in a leadership or supervisory role

Knowledge of DOT regulations and transportation compliance

Prior experience working with FedEx or similar delivery services

Strong problemsolving skills and ability to make quick decisions under pressure

Familiarity with vehicle maintenance scheduling and safety protocols

Bilingual (English/Spanish) is a plus

Highly organized with strong attention to detail

Customerservice oriented mindset

Ability to coach and motivate team members

Adaptable reliable and solutiondriven