Director Supply

Why Shiftsmart

Were building the Amazon of labor. Were a labor platform pairing endtoend workforce management technology with a rapidly growing global network of 4M flexible workers (ranked #3 in the App Store) to create scalable labor solutions for the largest companies and government agencies in the world like Walmart PepsiCo Starbucks and Circle K. Our unique business model fractionalizes jobs down to shifts and makes it easy for workers to work across multiple employers through a digital marketplace. Were one of the fastestgrowing scaleups in the country. Weve grown 23x each year since we started and raised $120M from toptier investors including D1 Capital & Imaginary Venturesand were only getting started.

Mission: What we do and why we need you

The mission of the supply leader is to build and grow the Shiftsmart ecosystem by both recruiting enough partners to fill shifts for our customers and retaining and growing the best partners through loyalty and retention programs. The successful supply leader will thrive in three areas growing supply in new markets improving the platform and the offering to increase loyalty and retention and using their knowledge to inform the direction of company growth.

For supply growth in new markets this leader will own all from marketing and app downloading through ensuring partners fill their first shift (acquisition orientation live support). In addition this leader will continuously improve retention and loyalty programs over time to increase lifetime value of existing partners.

This leader will also be critical in informing where and how the company grows through their role in attracting partners to the platform. He or she will manage a team and own the operational and ongoing updates of the Shiftsmart app to deliver these outcomes.

This role is based in New York City (HQ) with typically 3 days in office and up to 15 travel required.

Outcomes: What problems you will solve

Your role will continue to evolve over time but your main responsibilities initially will be to 1 achieve targets for adding partners and 2 improve the platform to enhance the loyalty and retention of partners. You will manage your team to do this by:

• Setting and achieving the daily weekly and monthly targets for partners downloading the app being oriented and filling their first shift

• Working closely with the engineering team to improve the Shiftsmart platform to encourage loyalty and retention of Shiftsmart partners

• Managing the digital acquisition team to ensure enough partners are entering the ecosystem

• Managing the orientation team to ensure sufficient qualified workers are ready for a shift by executing orientations (in person and remote) and overseeing a live shift support system to increase partner success during first shift

• Creating and executing strategies to ensure maximum reasonable fill rates while managing to a specific budget

• Continue to develop new and better ways to use the platform to attract and retain quality partners

• Manage employees in their use of analytical tools like Google Sheets SQL and additional resources to gather and analyze data to develop insights and inform decisions

• Analyze outcomes often daily and triage issues taking action where possible and escalating when required

Competencies: Who you are

Do you have what it takes to acquire new partners successfully and fundamentally change labor Here are the attributes youll need:

• Selfstarter: 8 of experience with the potential motivation and ambition to grow and thrive in a fastpaced environment.

• Results driven: Takes pride in and has a track record of hitting or exceeding targets; persists in accomplishing objectives despite obstacles or setbacks. Success will be measured against the required quota of new partners graduating into the regular supply base on a daily or weekly basis. You will be required to flexibly adapt and manage to outcomes even when situations change and circumstances evolve.

• People manager: You will manage a team helping them prioritize and execute and working sidebyside with them as need to achieve the companys outcomes.

• Problem solver: You thrive working through and solving problems quickly learn and adapt to new situations and can synthesize the abstract into the concrete.

• Highly organized: You plan organize and execute in a highly structured way and relish bringing formality to ambiguity ruthlessly prioritize and feel organization is second nature to you.

• Independent: Able to function with a highlevel of autonomy once given a playbook.

Compensation philosophy

To provide greater transparency we share base salary ranges which are based on role and level benchmarked against similar stage high growth companies. Offers are determined based on multiple factors including skills work experience and relevant credentials.

In addition to competitive salaries and meaningful equity we offer the following benefits:

• Comprehensive healthcare coverage: We cover 100 of employee premiums for medical dental and vision care 6075 for dependents)

• 401(k) match program: We match 100 on the first 3 of your contributions and 50 on the next 2 for a maximum match of 4

• Generous fully paid parental and family leave policies

• Pretax commuter benefits

• Collaborative office with fully stocked kitchen @ 1 World Trade in Manhattan

Equal opportunity employer

Shiftsmart is committed to creating a diverse environment and is proud to be an equalopportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability age or veteran status.

Operating Principles @ Shiftsmart

Inspired by Leadership Principles @ Amazon

Is Binary

We #GetShiftDone. We take immense pride in both the quality of our work and our relentless determination to deliver on our commitments. If we say we are going to do something we do it.

We own the outcome with an unstoppable mindset through the finish line and are impatient to move the ball forward. This means we work really hard execute with urgency and ruthlessly challenge timelines for anything important. As a result we do not defer responsibility to other teams or individuals. Instead we take the problem as far as we can and only when needed ask others for help.

Each time a crisis or opportunity emerges we take the hill as one team because we are allergic to the words it cant be done.

Missionaries Not Mercenaries

We before me. We believe in our mission to build a better world for workers. We understand why our work matters and take seriously how it impacts our customers and our partners. This belief permeates everything we do from the strategic to the mundane.

We are energetic ambitious and want to win. We constantly raise the standards for ourselves and everyone around us. We show up for our customers our partners and most importantly our teammates and make every effort to build lasting relationships with each of them.

We do not measure success based on our titles or the size of our empires. This also means we put the needs of the business before the details of our job descriptions. Rather than fight for a bigger piece of the pie we fight to grow the entire thing and recognize this is how to grow our careers too.

Inputs > Outcomes

We work really hard. Fundamentally changing how labor works is not easy. It often requires long days late nights and weekends to deliver on our commitments. We lean into this challenge.

We focus on the process. We think in terms of value chains and appreciate that a bad process with a good outcome is simply dumb luck.

We lead with data. We use facts not fiction to build narratives and make decisions. To do this we prepare written memos in advance and resist the urge to engage in endless water cooler what ifs because we value the time and attention of our teammates.

We hire and develop the best. When we decide to hire a new team member we do so because we believe they will increase the talent density on our team. We view ourselves as leverage maximizers rather than inconvenience reducers and strive to increase the output of everyone we interact with.

Honesty Over Harmony

We share the truth even when it is painful. We do not however share the truth callously to hurt peoples feelings or make them look bad. We also assume positive intent. If someone is not delivering in a way that we need we ask them and tell them before assuming the worst.

We embrace mutual feedback. As people leaders we care more about our teams growth and success than how much others like us. As individuals we seek accept and apply feedback. We do not give or take feedback personally because we understand it enables us to learn and grow.

We tell the truth to ourselves. We reject a pollyannaish view of our world. Instead if something isnt going well that we are responsible for we call it out. And when someone calls out their own truth that may be less optimal we dont punish them for it.

We have the meeting in the meeting. If something is broken or we disagree we call it out and say something in the moment even if it feels uncomfortable to do so. This means that if something is broken we do not just accept it and complain later.

Invent & Iterate

We are inventors @ heart. We categorically reject the phrase that is how its always been done and constantly discover new and better ways to do more with less. This means we are resourceful and often do things that dont scale only to create ways to scale them later. Were builders.

We think BIG. At every level of the company we embrace big hairy audacious and transformative goals. We fear lack of progress and incremental thinking more than failing to deliver or falling short of an audacious goal. We believe courage means to try without fear and learn without ego.

We do not let perfect get in the way of better. When faced with the choice we prioritize delivering something even if imperfect over endless debate and alignment. We embrace good mistakes.