Program Manager Operations Change Management
Program Manager Operations Change Management
Posted on :
21-04-2025
Employer Active
1 Vacancy
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Monthly Salary
$ 129000 - 186000
Vacancy
1 Vacancy
Posted on :
21-04-2025
Job Description
Zoox is marching toward the commercialization of our ridehail service and laying the foundation to scale our fleet operations dramatically. We need a highly capable forwardthinking and tenacious program manager to lead the change management initiatives that will prepare our operations to run efficiently at scale while maintaining the quality of our rider experience. This highimpact role is tasked with solving our most complicated operational challenges and shaping the future of how our fleet operates.
We seek a highly skilled and detailoriented Senior Program Manager Change Management to lead the planning and of operational changes within our fleet operations. This role ensures that all updatesprocess changes software releases or operational adjustmentsare seamlessly implemented across the organization. The successful candidate will coordinate crossfunctional efforts to ensure that frontline teams successfully document test validate and adopt operational procedures.
In this role you will:
- Develop and execute change management processes and strategies to ensure smooth integration into processes and system updates across fleet operations.
- Work closely with Product Process Engineering Training Operational Teams Software Releases and changerequesting teams to align on operational changes and ensure readiness for implementation.
- Collaborate with the Process Engineering and Operational team leads to define the impact of changes and ensure that operational procedures are documented and versioncontrolled reflecting any changes in workflows policies or software functionality.
- Work with crossfunctional partners to establish a structured process for validating and testing new workflows before deployment ensuring they are practical and effective.
- Coordinate with Training teams to develop training materials and facilitate training sessions for frontline personnel.
- Align software rollouts with training schedules to ensure personnel are equipped with the knowledge and skills required to utilize new tools effectively.
- Monitor adoption and compliance with updated procedures identify gaps and implement corrective actions as needed. Maintain comprehensive program documentation including program plans status reports and meeting minutes in a publicly accessible space.
- Serve as the key point of contact for operational teams regarding upcoming changes ensuring transparent communication and stakeholder buyin. Send regular program status reports to relevant stakeholders to raise visibility of your projects status and outcomes. Also escalate when necessary to ensure your program remains on track.
- Develop key performance indicators (KPIs) and feedback mechanisms to assess the success of change initiatives and continuously improve processes.
Qualifications
- Bachelors degree in Business Operations Management Engineering or a related field.
- 8 years of experience in program or project management preferably in fleet operations logistics automotive or a related industry.
- Strong understanding of change management frameworks and best practices.
- Experience working with crossfunctional teams including product management process engineering training and software development.
- Ability to translate complex operational needs into structured processes and documentation.
- Exceptional communication and stakeholder management skills.
- Strong analytical and problemsolving abilities with a datadriven mindset.
- Experience with software implementation and training coordination.
- Proficiency in project management tools such as Jira Asana or equivalent.
Bonus Qualifications
- MBA or Masters degree in a relevant discipline (Engineering Operations Management Operations Research etc.
- Management consulting or strategic consulting experience
- Experience in the autonomous vehicle ridehail transportation aerospace airline operators or other relevant mobility industries
- PMP PgMP or similar project management certification
- Lean 6 Sigma green or black belt certification
There are three major components to compensation for this position: salary Amazon Restricted Stock Units (RSUs) and Zoox Stock Appreciation Rights. The salary range for this position is $129000 to $186000. A signon bonus may be offered as part of the compensation package. Compensation will vary based on geographic location and level. Leveling and positioning within a level are determined by a range of factors including but not limited to a candidates relevant years of experience domain knowledge and interview performance. The salary range listed in this posting represents the range of levels Zoox is considering for this position.
Zoox also offers a comprehensive package of benefits including paid time off (e.g. sick leave vacation bereavement) unpaid time off Zoox Stock Appreciation Rights Amazon RSUs health insurance longterm care insurance longterm and shortterm disability insurance and life insurance.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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