Casino Services Office Agent VIP Services Agents
Casino Services Office Agent VIP Services Agents
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Duties/Responsibilities:
- Greet guests upon arrival with a warm and welcoming attitude
Manage the checkin and checkout process ensuring accuracy in guest information
Make and confirm reservations inperson or over the phone using our reservation system
Handle guest inquiries requests and complaints with professionalism and courtesy in a timely manner
- Maintain knowledge of hotel services amenities and local attractions to assist guests effectively
- Process payments and manage billing inquiries
- Conduct all audits as required ensuring all transactions are accurately recorded
- Uphold high standards of phone etiquette while communicating with guests
- Receive and resolve guest complaints elevating to supervisor if necessary
- Enroll new members into players club using appropriate procedures
- Make prudent decisions within department guidelines regarding complentaries
- Must be 21 years or older and be able to obtain a Gaming Card
- Ability to work flexible hours including nights weekends and holidays as needed
- Strong problemsolving skills with a focus on guests relations
- Must be able to work independently as well as part as a team
- Strong communication skills and excellent phone etiquette
Full Time Benefits Include:Medical Dental Vision 401K Vacation Time Sick Days Personal Days.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
