Expert Software Engineer Support
Expert Software Engineer Support
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Job Description
Position
As an expert software engineer you will provide expertlevel support by handling the most complex and technical software issues at our support department. You will troubleshoot diagnose and resolve deeprooted software problems working closely with Camcos software developers to implement fixes and updates.
What Youll Do
Your primary responsibility (about 80 of your time) will be analyzing software issues and connecting the dots between log data system behavior and code.
More specifically you will:
Analyze log files and networkrelated problems.
Map your findings to the implemented software.
Clearly communicate your insights and solutions to both colleagues and customers.
Additional Responsibilities
Write and review code changes to resolve bugs.
Roll out patches and updates based on reported issues.
Serve as the highest escalation point for Tier 2 support guiding junior engineers through complex problems.
Collaborate closely with our Tier 4 project software developers.
Maintain a detailed knowledge base of resolved issues and solutions.
Your profile
You hold a Masters degree in Computer Science or a related ICT field or a Bachelors degree with at least 3 years of relevant experience.
You have solid knowledge of C# or a similar objectoriented language in a multithreaded environment.
You are familiar with IP networking and backend applications in Windows Server environments.
Experience with hardware in networked environments web technologies C or C or Linux is a plus.
You thrive on solving complex challenges and aim for userfriendly highquality results.
You are fluent in both Dutch and English.
You are analytical structured communicative and enjoy working in a resultsdriven environment.
You take ownership are qualityminded and value flexibility in your work.
Our offer
A challenging and diverse role in a hightech innovative company based in Leuven.
A passionate team of 25 support engineers and 2 direct software engineering colleagues who value open communication and teamwork.
A permanent contract with a competitive salary package including a company car group and health insurance meal vouchers eco vouchers and daily allowances for travel.
Flexible working hours and the option to work in a hybrid setup after your initial training period.
Free soup and fruit at the office regular team events and an easily accessible location with onsite parking.
A workplace that encourages initiative autonomy and entrepreneurial thinking.
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Employment Type
Full-Time
