Support Engineer
Support Engineer
Posted on :
21-04-2025
Employer Active
1 Vacancy
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Monthly Salary
$ 68000 - 85000
Vacancy
1 Vacancy
Posted on :
21-04-2025
Job Description
Who We Are
Arrive Logistics is a leading transportation and technology company in North America with plans to continue to significantly grow year over year. Our success is a testament to our remarkable team and what we are building together. Were committed to providing employees with a meaningful work experience and have established an awardwinning culture that supports personal and career development in a fun casual and collaborative environment. There has never been a more exciting time to get on board so read on to learn more and apply today!
Who We Want
The Support Engineer will serve as the first contact within the Arrive Technical Platform to resolve frontline issues for internal and external customers across ARRIVEnow. This position will serve as the goto resource for troubleshooting complex escalated issues technical support account administration and escalation triage. Internal users of our systems will look to Support Engineers for various issue resolutions including ARRIVEnow EDI Carrier and other technical applications within the Arrive Logistics ecosystem. The Support Engineer will also have interactions with senior members of the Enterprise IT Product and Development teams.
What Youll Do
- Provide toplevel engagement and support to internal and external customers across all of the various Arrive Logistics technical applications.
- Identify and troubleshoot reported technical issues and ensure resolution is deployed.
- Triage and escalate complex issues with proper documentation and process workflow management if they cannot be solved.
- Engage various teams throughout the organization with a service mindset focusing on ensuring enduser satisfaction.
- Take an analytical approach to troubleshooting various endtoend solutions.
- Operate with a degree of independence while owning process excellence and providing continuous improvement.
- Strive for continuous growth and knowledge excellence by utilizing information repositories team resources and product release documentation.
- Be an advocate for progress through training communications and positive working relationships.
- Communicate business needs to management Product and Development resources to add enhancements and improvements based on issues that have been raised.
Qualifications
- A high school diploma/GED equivalent
- 2 years of Customer Service experience in a fastpaced Enterprise technical environment
- Proven experience in technical support and troubleshooting handling high volume requests from a wide range of customers with various levels or prioritization (Premier Services a plus).
- 2 years of training experience (preferred).
- History of documentation design and development for customer success.
- Some knowledge of programming languages preferred (SQL Java HTML)
- Strong problemsolving skills.
- Excellent written and verbal communication skills.
The Perks of Working With Us
- Take advantage of excellent benefits including medical dental vision life and disability coverage.
- Invest in your future with our matching 401(k) program.
- Build relationships and take part in learning opportunities through our Employee Resource Groups.
- Enjoy office wide engagement activities team events happy hours and more!
- Leave the suit and tie at home; our dress code is casual.
- Work in the heart of downtown Chicago IL!
- There are CTA and L train stops walking distance from the office and you can store your bike safely inside of the building.
- Sweat it out at the LifeStart gym in our office building that includes brand new Peloton bikes topoftheline equipment and personal training options.
- Maximize your wellness with free counseling sessions through our Employee Assistance Program
- Get paid to work with your friends through our Referral Program!
- Take time to manage your physical and mental health we offer company paid holidays paid vacation time and wellness days.
- Receive 100 paid parental leave when you become a new parent.
- Get relocation assistance! If you are not local to the area we offer relocation packages.
$68000 $85000 a year
The base salary range for this position is $68000 $85000 plus bonus and benefits. The range displayed on each job posting reflects the pay range for the position across all locations. Within the range individual pay is determined based on work location jobrelated skills experience relevant education or training.
Your Arrive Experience
When we say awardwinning culture we mean it. Weve been recognized as a top workplace by Inc. Fast Company Fortune and earned Top Workplaces and Great Place to Work to name a few. We intend on topping many more of those lists in the years to come but were not in it for the trophies. Were committed to culture because it keeps us connected to each other and invested in our shared success while having a blast along the way. Our employeefounded resource groups create communities within Arrives walls including Women in Logistics Emerging Professionals Prisms Black Logistics Group Salute and Unidos.
Notice:
To ensure a safe and transparent interview process we want to note that Arrive Logistics adheres to strict recruitment practices. Candidates undergo an interview process and Arrive Logistics does not provide unsolicited job offers. If you have concerns about receiving a fraudulent offer please contact for verification.
Employment Type
Full-Time
Key Skills
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