Sr Manager Collections Vendor Operations
Sr Manager Collections Vendor Operations
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1 Vacancy
Job Description
Who We Are
Through our service brands Hyundai Motor Finance Genesis Finance and Kia Finance Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai Genesis and Kia customers and dealerships.We provide vehicle financing leasing subscription and insurance solutions to over 2 million consumers and businesses. Embodying our commitment to grow innovate and diversify we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a valuesdriven company dedicated to supporting both internal and external communities through volunteering philanthropy and the empowerment of our Employee Resource Groups. Together we strive to be the leader in financing freedom of movement.
We Take Care of Our People
Medical Dental and Vision plans that include nocost and lowcost plan options
Immediate 401(k) matching and vesting
Vehicle purchase and lease discounts plus monthly vehicle allowances
Paid Volunteer Time Off with company donation to a charity of your choice
Tuition reimbursement
What to Expect
The Sr. Manager Collections Vendor Operations will oversee outsourced collections vendors to ensure compliance with HCA guidelines. This role involves collaborating with internal teams to enhance operational performance refining vendor performance dashboards and addressing quality assurance gaps through targeted training. Key responsibilities include managing vendor relationships optimizing collections strategies and presenting analyses to senior management.
What You Will Do
1.Manage 1st party collection agencies and 3rd party post ChargeOff agencies
Ensure daytoday operational support is provided to Collection Vendors to ensure smooth and efficient operations.
Build strong relationships with vendor management teams to foster a positive performance coaching culture and equip teams with appropriate training and development to deliver seamless customer experiences.
Ensure issues between HCA and vendors are resolved in a timely manner.
Ensure team resolves escalated issues in a timely manner and acts as the liaison between HCA and vendors.
Ensure vendors are meeting all the contractual obligations and servicelevel agreements (SLAs) established in the vendor agreements
Develop and maintain policy and procedures documentation for Collection Vendors
2.Vendor Performance Oversight
Lead the efforts with collections vendors to monitor key performance indicators and align results to support strategic goals developed by the collections strategy team.
Develop and monitor performance dashboards to ensure strategic alignment adherence to HCA policies and procedures and identify gaps in quality compliance and training.
Provide remediation process/documentation for QA/Compliance gaps and associated training needed.
Lead weekly performance/quality review meetings.
Provide reporting to collections leadership.
3.Support the development and of strategies in conjunction with the Collections Planning & Strategy team.
4.Lead mentor and develop team members by providing direction performance feedback and support to ensure effective collaboration professional growth and achievement of organizational and personal goals.
What You Will Bring
Minimum 8 years progressive experience in a captive finance company preferably in servicing call center operations or backoffice functions
Experience in offshore vendor management contracting service level agreement adherence and overall global support operations
Minimum 3 years supervisory experience required
Bachelors degree in business administration Accounting Economics Finance or related field or equivalent work experience
Excellent project management skills and demonstrated competency with research analysis and project leadership
Proficient with project management and presentation software including PowerPoint Visio MS Project Excel Access and Word
Proven ability to implement coaching tools to drive performance
Proven ability to lead develop and coach team members
Excellent oral and written communication skills including the ability to explain complex longrange plans and effectively present to senior management
Ability to apply knowledge in the financial services environment
Strong process improvement skills with an advanced ability to conceptualize and design new methods for practical application
Effectively manages and leads change
Problem solving and critical thinking skills
Strong interpersonal skill.
High degree of subject matter expertise in financial services industry particularly as it relates to servicing operations
Work Environment
Employees in this class are subject to extended periods of sitting standing and walking vision to monitor and moderate noise levels. Work is performed in an office environment.
The posted salary range for this job takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; geographic location and other business and organizational needs. Successful candidates may be hired anywhere in the salary range based on these factors. It is uncommon to hire candidates at or near the top of the range.
California Privacy Notice
This notice only applies to our applicants who reside in the State of California.
If you have any questions about CCPA regarding California residents or HCA team members please contact the Privacy Team at.
Required Experience:
Manager
Employment Type
Full-Time
