Entry-level Technical Support Engineer Vancouver

About Glia

Our awardwinning technology powers conversations with customers for some of the worlds largest enterprises. We believe that combining the human touch with technology is the best way to create amazing customer experiences. When human abilities such as problemsolving creative thinking and relationship building are enhanced with technology... magical moments happen.

Were growing rapidly and seeking a passionate professional to join our Client Engineering team in Vancouver as Entrylevel Technical Support Engineer (Client Engineer).

The Role:

As part of our Entry Client Engineer Team youll help our customers to resolve complex technical problems providing proactive guidance and adding value through the use of Glias technologies. Youll deliver recommendations to make our customers integrations secure scalable and seamless. A Client Engineer is effective capable of managing demanding workloads and excels at prioritizations and evaluation of situational urgency.

The salary range isCAD annually.

What youll do:

A regular day in the life of a Client Engineer at Glia consists of resolving technical inquiries with our customers and partners helping them achieve their goals through Glias Digital Customer Service platform while maintaining high standards. An Entry Client Engineer at Glia:

• Works with our customers and partners developers architects business analysts and support personnel to set up complex technical integrations.
• Collaborates with the Glia Product and Engineering teams using JIRA tickets to report reproducible bugs and Slack
• Provides support to our clients by conducting effective troubleshooting on bugs and defects raised via our Service Desk or virtual channels.
• Helps our customers to understand the finer points of Glias capabilities and influences them to implement best practices.
• Interacts collaborates and networks with Engineering Product Management and Customer Success in search for solutions
• Be ready to work in a fastpaced environment!

Requirements:

• Strong customer empathy. Desire to deliver positive delightful customer experiences by identifying their problems and guiding them through complex technical solutions.
• Excellent reading listening and writing skills in English
• Good knowledge of RESTful technology previous experience with APIs and the ability to understand and troubleshoot issues with cloud solutions.
• A firm understanding of the technology stacks common to the Web ecosystem.
• High competency in communicating complex issues to both technical and nontechnical audiences.
• Ability to professionally and diplomatically address customer concerns and provide concise feedback
• Bachelors Degree in Software Engineering Computer Science or equivalent

Bonus:

• Skilled in troubleshooting network connectivity issues with an understanding of TCP/UDP and basics of SSL/TLS. Understanding of WebRTC and other web technologies.
• Experience with communications/telecommunications technology.
• Broad capabilities to troubleshoot serverside code (C# Java Ruby or PHP) and clientside code (JavaScript Android iOS

Benefits

• Competitive salary and stock options
• Professional development support (trainings courses conferences books etc)
• Access to all the latest tools and equipment youll need
• Sports compensation reimbursement for therapy counseling sessions
• Team events: annual employee awards internal hackathons and a dozen cool events from cooking to the Glia olympic games :
• Diversity: 25 countries represented

*Glia is an equalopportunity employer. Glia does not discriminate against any employee or applicant because of race creed color religion gender sexual orientation gender identity/expression national origin disability age genetic information veteran status marital status pregnancy or related condition (including breastfeeding) or any other basis protected by law.

The Glia Talent Acquisition team is using only mailboxes for coordinating interviews providing updates and sending documents. Our hiring process involves an introduction and practical and team interviews followed by a decision and offer. For more information visit our Recruitment Privacy Notice page or contact our talent team via

*Want to know more about working at Glia Check our Glias Career FAQs