Scheduling Coordinator Guest Experience Event Security
Scheduling Coordinator Guest Experience Event Security
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1 Vacancy
Job Description
DEPARTMENT: Guest Experience
REPORTS TO: Senior Manager Premium Experience
STATUS: PartTime; NonExempt
San Diego Padres Commitment:
The San Diego Padres are committed to creating a diverse and inclusive environment for our employees. We strive to create an environment for everyone by including perspectives from backgrounds that vary by race ethnicity religion gender age disability sexual orientation veteran status and national origin.
If you are not sure youre 100 qualified but are up for the challenge we want you to apply.We believe skills are transferable and passion for our mission goes a long way.
Your role as a Scheduling Coordinator Guest Experience and Event Security:
You will primarily oversee the scheduling operations of the Guest Experience and Event Security & Transportation departments. In this role you will contribute to the daily and eventbased department scheduling and attendancetracking for all Guest Experience and Event Security & Transportation team members. This position requires someone who is attentive to detail can manage multiple priorities and has strong written/verbal communication skills. This position requires someone comfortable and successful at repetitive tasks flexible able to pivot through obstacles and passionate about being a part of our fastpaced environment.
All the responsibilities we will trust you with:
- Exemplifying our Petco Park Promise: CARE CONNECT EXCEED by proactively welcoming all guests to the ballpark and consistently striving to exceed all guest expectations
- Managing team member attendance availability and scheduling in the scheduling software (ABI MasterMind) system
- Assisting Guest Experience and Event Security & Transportation Management Team with the distribution collection and organization of Team Member paperwork and information
- Assisting Guest Experience and Event Security & Transportation Management Team with the Event Staff scheduling of nonbaseball events and other Petco Park functions
- Supporting departmental training needs specific to scheduling and communication parameters including tracking departmental training to ensure the department follows the mandatory training calendar properly
- Assisting Guest Experience and Event Security & Transportation Management Team with Event Staff checkin and checkout processes including but not limited to the production of onpremises reports documentation of attendance issues and other administrative duties
- Updating the Guest Experience and Event Security & Transportation Team Member websites utilizing Weebly software
- Coordinating and distributing event sheets (e.g. Daily Friar) packets and other communications for Padres home games and major Petco Park events
- Creating shift schedules to meet operational needs while abiding by the departmental availability requirements and policies in place. Ensuring all staffing levels are scheduled and met for all events at Petco Park
- Actively monitor all communication platforms and deliver timely responses to all team member inquiries about attendance scheduling and departmental needs
- Assisting in overseeing the Guest Experience and Event Security & Transportation team member email and phone correspondence
- Tracking and reporting necessary scheduling analysis for departmental scheduling success including tracking events onpremises staffing numbers call offs and associated reporting
- Communicating event and/or shift information to Team Members for proper shift success
- Supporting the Guest Experience and Event Security & Transportation employee recognition program by identifying and submitting recommendations to People & Culture
- Optimizing technology utilization to reduce inefficient processes
- Representing the Club in a positive and professional manner
- Other duties as assigned
Your areas of knowledge and expertise that matter most:
- Proficient computer skills including experience with MS Office products such as Word Excel and Outlook and general knowledge of basic office equipment; experience in ABI Mastermind a plus
- Possess strong communication skills both written and verbal and effectively work well with others in a collaborative respectful manner
- Exceptional time management and organizational skills with the capacity to handle high volumes of detailed work multitask and assist with projects on strict deadlines
- Maintain professional demeanor with a high degree of discretion integrity and accountability
- Maintain consistent punctual and reliable attendance
You will be required to meet the following:
- Must be at least 18 years of age by the start of employment
- At least two 2 years of experience in customer service scheduling analyst role or hospitality preferred
- Proficiency in providing analyses of reports and understanding actionable items
- Proficient or advanced knowledge in the use of technology and current technology trends including proficiency in tablet and software use
- Knowledge of CA labor laws and employee management is preferred
- Fluency in English/Spanish a plus
- Able to work flexible hours including evenings weekends holidays and extended hours as needed
- Minimum physical requirements: able to travel to and gain access to various areas of the ballpark for prolonged periods during games and events; able to lift and transport up to 25 pounds. Requires prolonged periods of administrative tasks and can result in long sitting and computer tasks
- As a condition of employment you must complete all postoffer preemployment requirements including but not limited to a background check
Pay and additional compensation:
Per the California pay transparency law the base hourly rate for this fulltime position is $20.54. As a candidate for this position your pay and related compensation elements will be contingent upon your work experience education jobrelated skills and any other factors the San Diego Padres consider relevant to the hiring decision. Parttime nonunion employees are subject to the San Diego Living Wage Ordinance and rates will increase accordingly.
In addition to your hourly rate the Padres offer PTO employee discounts appreciation and recognition opportunities.
The San Diego Padres are an Equal Opportunity Employer.
#LIonsite
Required Experience:
IC
Employment Type
Part-Time
