Managed Services - GDM Transition COE Senior Manager Transition Manager- Consult

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Managed Services

Management Level

Senior Manager

Job Description & Summary

At PwC our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organisations streamline their operations reduce costs and improve efficiency by managing key processes and functions on their behalf. They are skilled in project management technology and process optimization to deliver highquality services to clients.

Those in managed service management and strategy at PwC will focus on transitioning and running services along with managing delivery teams programmes commercials performance and delivery risk. Your work will involve the process of continuous improvement and optimising of the managed services process tools and services.

Growing as a strategic advisor you leverage your influence expertise and network to deliver quality results. You motivate and coach others coming together to solve complex problems. As you increase in autonomy you apply sound judgment recognising when to take action and when to escalate. You are expected to solve through complexity ask thoughtful questions and clearly communicate how things fit together. Your ability to develop and sustain high performing diverse and inclusive teams and your commitment to excellence contributes to the success of our Firm.

Examples of the skills knowledge and experiences you need to lead and deliver value at this level include but are not limited to:

• Craft and convey clear impactful and engaging messages that tell a holistic story.
• Apply systems thinking to identify underlying problems and/or opportunities.
• Validate outcomes with clients share alternative perspectives and act on client feedback.
• Direct the team through complexity demonstrating composure through ambiguous challenging and uncertain situations.
• Deepen and evolve your expertise with a focus on staying relevant.
• Initiate open and honest coaching conversations at all levels.
• Make difficult decisions and take action to resolve issues hindering team effectiveness.
• Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance) the Firms code of conduct and independence requirements.

Job Summary

A career in our Managed Services team will give you an opportunity to collaborate with many teams to help our clients implement and operate new capabilities achieve operational efficiencies and harness the power of technology. Within our global Managed Services platform Transitions objective is to successfully enable operations to meet contracted service requirements through the documented solution and demonstrated Operational Readiness prior to Commencement of Service Delivery. Transition operates with quality and within a standard across all towers of the Managed Services Practice regardless of the size of the engagement and the size of the customer.

Minimum Degree Required (BQ) *:

Bachelors Degree

Degree Preferred:

Required Field(s) of Study (BQ):

B Tech Masters in Management (preferred)

Preferred Field(s) of Study:

Masters in Tech or Management

Minimum Year(s) of Experience (BQ) *: US

1317 years of experience

Certification(s) Preferred: PMP Prince 2 ITIL

Preferred Knowledge/Skills *:

Job Description

• Develop transition solution/RFP responses and participate in Due Diligence activities to support business acquisition and project initiation efforts.
• Planning and of largescale application transition projects aligning with strategic objectives and delivering organizational value. Define project vision scope and key performance indicators.
• Mentor a team of associates and transition managers fostering a culture of excellence and continuous improvement through leadership coaching and professional development.
• Develop strategies to optimize processes and enhance service delivery by conducting assessments identifying innovation opportunities and implementing best practices.
• Utilize analytics to inform decisions and improve outcomes. Oversee creation and interpretation of reports and dashboards.
• Build strong relationships with stakeholders ensuring effective communication and alignment across the organization through engagement negotiation and conflict resolution.
• Identify risks and develop mitigation strategies to ensure project success and minimize disruptions through strategic risk assessment and proactive issue resolution.
• Drive organizational change related to transition processes by leading change management efforts and securing buyin for new methodologies and technologies.
• Represent the Transition COE in executive meetings and external engagements advocating for strategic initiatives and priorities. Present to leadership and participate in industry forums.

Position Requirements:

Required Skills:

• 1317 years of experience in project management consulting or a similar leadership role.
• Proven track record in leading largescale SAP/ERP transitions or similar projects.
• Exceptional strategic thinking and decisionmaking skills.
• Strong leadership and team management capabilities.
• Advanced proficiency in data analytics and visualization tools such as Power BI.
• Excellent communication negotiation and presentation skills.
• Ability to foster a collaborative and highperformance team environment.
• Excellent communication skills and stakeholder management

Preferred Skills:

• Masters degree in business Information Technology or a related field.
• Advanced project management certification (e.g. PMP PRINCE2.
• Extensive experience in Managed Services operations and industry best practices.
• Strong customerfacing experience and stakeholder management expertise.

Education (if blank degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank certifications not specified)

Required Skills

Optional Skills

Accepting Feedback Accepting Feedback Active Listening Analytical Thinking Automation Automation Framework Design and Development Automation Solutions Budgetary Management Business Process Automation (BPA) Business Process Improvement Business Process Outsourcing Business Transformation Coaching and Feedback Communication Continuous Process Improvement Creativity Data Quality Automation Deliverable Planning Delivery Excellence Design Automation Digital Transformation Embracing Change Emotional Regulation Empathy Inclusion 32 more

Desired Languages (If blank desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship

No

Government Clearance Required

Yes

Job Posting End Date