Ecommerce Site Operations Manager
Ecommerce Site Operations Manager
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Job Description
ABOUT THE POSITION
The Ecommerce Site Operations Manager will contribute to Columbia North Americas growth profitability and innovation on our owned digital platforms through exceptional project management crossfunctional collaboration and focus on total consumer experience. The individual will achieve results by successfully launching new revenue programs leading improvements to our operational models and driving capability optimizations.
HOWYOULLMAKE A DIFFERENCE
Acts as key support function for Ecommerce Site Director facilitating a wide range of initiatives and projects to support daytoday and longrange operations.
Proactively monitors health of supply chain inventory/order status fulfillment SLAs and consumer satisfaction data. Quickly actions on emerging issues and opportunities updating digital leaders and stakeholders accordingly.
Runs operational playbooks for peak selling periods unique fulfillment scenarios and responding to delivery issues. Manages crossfunctional work of others and conducts hindsights to drive process improvements.
Collaborates with Supply Chain partners to achieve fulfillment operations objectives and enable seamless returns and warranty.
Partners with Retail Operations and external dropship partners to support omnichannel capabilities and fulfillment.
Manages Columbia gift card program endtoend including owned virtual and physical inventory as well as marketing and distribution in strategic marketplaces.
Oversees operations of new and growing commerce channels supporting planning rollout and managing the work of third parties and internal crossfunctional teams.
Maintains site policies in alignment with business objectives legal consumer service and protection fraud and risk mitigation best practices and competitive landscape.
Performs other duties as assigned.
YOU ARE
Dynamic collaborator who engages diverse teams to support objectives and achieve desired outcomes
Strategic innovative thinker and adept problemsolver.
Extremely proactive with strong followthrough and accountability.
Highly organized and adaptable in a fastpaced deadlineoriented environment with the ability to manage multiple competing priorities.
Skilled at adapting communication and presentation styles to effectively align with audiences level of expertise and interest.
Passionate about consumer experience and keeping up with emerging trends in digital.
YOUHAVE
Bachelors degree applicable certification or equivalent experience. MBA preferred.
Typically requires 8 years of professional experience and mastery of relevant technical or business skills to accomplish the job.
Experience with online marketing strategies and digital operations in a DTC retail environment. Handson omnichannel operations experience strongly preferred.
Experience developing business plans with track record of successfully securing approvals and funding for initiatives.
Ability to analyze datasets of varying complexities and derive relevant insights to guide program strategies.
High level of proficiency with Microsoft Office applications project management tools and collaboration tools such as Miro.
Expert skills crafting visually compelling PowerPoint presentations that effectively convey key messages.
#LIJC1
#Hybrid
This job description is not meant to be an allinclusive list of duties and responsibilities but constitutes a general definition of the positions scope and function in the company.
Columbia Sportswear is an equal opportunity employer. We evaluate qualified applicants without regard to race color religion sex sexual orientation gender identity national origin disability veteran status and other legally protected characteristics. The Know Your Rights poster is available here: The pay transparency policy is available here: Columbia Sportswear is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process please notify your recruiter.At Columbia Sportswear Company were proud to offer regular fulltime employees a benefits package that includes a variety of services and products to help make your life and work more rewarding. Our benefit programs contribute to overall employee wellbeing by aligning those programs with the fundamental elements of wellbeing: physical social/emotional financial career and community. Benefits that can protect your familys financial future and help you through our 401k plan plus a generous company match. Columbia offers medical dental vision life Insurance disability flexible spending accounts health savings account and an assortment of voluntary benefit offerings (accident critical illness hospital indemnity and legal services). In addition Columbia offers EAP which is free and confidential 24/7/365 counseling services. We have extensive wellness benefits employee discounts and a generous time off program available.If you need an accommodation/adjustment to successfully complete and submit your application please reach out to with the Subject: Applicant Assistance Requested.Required Experience:
Manager
Employment Type
Full-Time
