Claims Officer
Claims Officer
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Job Description
Claims Officer
Job No: 675891
Melbourne Inner Suburbs & CBD
Fix Term Full Time
Insurance
Pay Band 3
Are you passionate about delivering exceptional customer service and building strong relationships Do you thrive in a fastpaced collaborative environment where no two days are the same Were looking for a Claims Officer to join our dynamic Commercial Insurance team on a 12month secondment.
As a Claims Officer youll manage inbound and outbound interactions with customers suppliers and brokers providing expert support throughout the claims lifecycle. From assessing and managing claims to liaising with stakeholders youll be a trusted point of contact ensuring an outstanding claims experience.
This role is open internally and is a 12month secondment.
What youll do
- Manage endtoend claims for Commercial Fleet ensuring timely and accurate processing.
- Provide exceptional service through proactive communication with customers brokers and stakeholders.
- Resolve issues and complaints with professionalism empathy and a customerfirst approach.
- Negotiate settlements and manage service providers to ensure costeffective claim outcomes.
- Maintain accurate records and ensure compliance with clientspecific guidelines and regulatory requirements.
- Contribute to team success through continuous improvement collaboration and personal development.
What youll bring
- Strong customer service background ideally in a highvolume or insurancebased environment
- Excellent communication listening and problemsolving skills
- Confidence in decisionmaking and negotiation
- Ability to interpret complex information and provide practical solutions
- Resilience and adaptability to change
- Strong time management and prioritisation skills
- A high standard of written business communication
- Commercial acumen and attention to detail
Chase the sun apply online today
At Suncorp we believe we are our best when our workforce is as diverse talented and passionate as the communities in which we live and operate and where our people feel included valued and connected. We are passionate about inspiring our people by creating a diverse accessible and inclusive culture offering flexible work career development and internal mobility and building connected relationships amongst our team members and with our customers.
If you require more information or any support and adjustments to participate equitably in our recruitment process or in the workplace we encourage you to contact for a confidential conversation.
Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time
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Employment Type
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