Front Office Administrator
Front Office Administrator
Posted on :
21-04-2025
Employer Active
1 Vacancy
The job posting is outdated and position may be filled
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
21-04-2025
Job Description
LOCATION CAPE TOWN
SALARY: MARKET RELATED WITH MEDICAL AID/PROVIDENT FUND
The purpose of the position is to handle telephonic communication at the property in a wellspoken and articulate manner.
Minimum Experience and Qualification Required
Grade 12
12 years switchboard experience at a fivestar hotel
Good listening skills professional and polite telephone manner
Ability to work quickly and accurately under pressure.
Basic computer skills
Excellent customer care skills
Ability to deal with difficult calls in a calm and professional manner.
Demonstrate an awareness of confidential matters.
Good timekeeping and reliability
Must be willing to work shifts.
Must be able to work under pressure.
Own transport preferable
Duties and responsibilities but not limited to
Answering all calls according to the hotel standards.
Assisting callers with relevant information were possible relating to the outlets facilities and services offered at the hotel including the operating hours.
Directing and screening calls to relevant departments.
Assist with management of Front Office printers and the coordination of monthly services.
Complete a thorough pit check of all inhouse guests. Checking that all guest correspondence and dockets are in date order and scanned in and attached to the Opera Profile.
Ensure that the Back Office area is always clean and tidy.
Management of all Front Office Stationery and PAR Levels.
Recording and executing guest wake up calls when required.
Has a thorough knowledge of the hotel and all services provided to the guest.
Works in harmony with all departments and employees is willing to assist others when required.
Is familiar with all policies and procedures house rules fire security and emergency procedures as well as all checklists pertaining to the position
Maintains the high standard of service appearance and social skills set according to the company policy.
Complete all welcome notes for the following day.
Assisting reception with arrivals and departures on days with high occupancy.
Update telephone lists and directories.
Communicate across departments any guest movement during the day.
Please email Lauren your applications directly toemailprotected
SALARY: MARKET RELATED WITH MEDICAL AID/PROVIDENT FUND
The purpose of the position is to handle telephonic communication at the property in a wellspoken and articulate manner.
Minimum Experience and Qualification Required
Grade 12
12 years switchboard experience at a fivestar hotel
Good listening skills professional and polite telephone manner
Ability to work quickly and accurately under pressure.
Basic computer skills
Excellent customer care skills
Ability to deal with difficult calls in a calm and professional manner.
Demonstrate an awareness of confidential matters.
Good timekeeping and reliability
Must be willing to work shifts.
Must be able to work under pressure.
Own transport preferable
Duties and responsibilities but not limited to
Answering all calls according to the hotel standards.
Assisting callers with relevant information were possible relating to the outlets facilities and services offered at the hotel including the operating hours.
Directing and screening calls to relevant departments.
Assist with management of Front Office printers and the coordination of monthly services.
Complete a thorough pit check of all inhouse guests. Checking that all guest correspondence and dockets are in date order and scanned in and attached to the Opera Profile.
Ensure that the Back Office area is always clean and tidy.
Management of all Front Office Stationery and PAR Levels.
Recording and executing guest wake up calls when required.
Has a thorough knowledge of the hotel and all services provided to the guest.
Works in harmony with all departments and employees is willing to assist others when required.
Is familiar with all policies and procedures house rules fire security and emergency procedures as well as all checklists pertaining to the position
Maintains the high standard of service appearance and social skills set according to the company policy.
Complete all welcome notes for the following day.
Assisting reception with arrivals and departures on days with high occupancy.
Update telephone lists and directories.
Communicate across departments any guest movement during the day.
Please email Lauren your applications directly toemailprotected
LOCATION CAPE TOWN
SALARY: MARKET RELATED WITH MEDICAL AID/PROVIDENT FUND
The purpose of the position is to handle telephonic communication at the property in a wellspoken and articulate manner.
Minimum Experience and Qualification Required
Grade 12
12 years switchboard experience at a fivestar hotel
Good listening skills professional and polite telephone manner
Ability to work quickly and accurately under pressure.
Basic computer skills
Excellent customer care skills
Ability to deal with difficult calls in a calm and professional manner.
Demonstrate an awareness of confidential matters.
Good timekeeping and reliability
Must be willing to work shifts.
Must be able to work under pressure.
Own transport preferable
Duties and responsibilities but not limited to
Answering all calls according to the hotel standards.
Assisting callers with relevant information were possible relating to the outlets facilities and services offered at the hotel including the operating hours.
Directing and screening calls to relevant departments.
Assist with management of Front Office printers and the coordination of monthly services.
Complete a thorough pit check of all inhouse guests. Checking that all guest correspondence and dockets are in date order and scanned in and attached to the Opera Profile.
Ensure that the Back Office area is always clean and tidy.
Management of all Front Office Stationery and PAR Levels.
Recording and executing guest wake up calls when required.
Has a thorough knowledge of the hotel and all services provided to the guest.
Works in harmony with all departments and employees is willing to assist others when required.
Is familiar with all policies and procedures house rules fire security and emergency procedures as well as all checklists pertaining to the position
Maintains the high standard of service appearance and social skills set according to the company policy.
Complete all welcome notes for the following day.
Assisting reception with arrivals and departures on days with high occupancy.
Update telephone lists and directories.
Communicate across departments any guest movement during the day.
Please email Lauren your applications directly toemailprotected
SALARY: MARKET RELATED WITH MEDICAL AID/PROVIDENT FUND
The purpose of the position is to handle telephonic communication at the property in a wellspoken and articulate manner.
Minimum Experience and Qualification Required
Grade 12
12 years switchboard experience at a fivestar hotel
Good listening skills professional and polite telephone manner
Ability to work quickly and accurately under pressure.
Basic computer skills
Excellent customer care skills
Ability to deal with difficult calls in a calm and professional manner.
Demonstrate an awareness of confidential matters.
Good timekeeping and reliability
Must be willing to work shifts.
Must be able to work under pressure.
Own transport preferable
Duties and responsibilities but not limited to
Answering all calls according to the hotel standards.
Assisting callers with relevant information were possible relating to the outlets facilities and services offered at the hotel including the operating hours.
Directing and screening calls to relevant departments.
Assist with management of Front Office printers and the coordination of monthly services.
Complete a thorough pit check of all inhouse guests. Checking that all guest correspondence and dockets are in date order and scanned in and attached to the Opera Profile.
Ensure that the Back Office area is always clean and tidy.
Management of all Front Office Stationery and PAR Levels.
Recording and executing guest wake up calls when required.
Has a thorough knowledge of the hotel and all services provided to the guest.
Works in harmony with all departments and employees is willing to assist others when required.
Is familiar with all policies and procedures house rules fire security and emergency procedures as well as all checklists pertaining to the position
Maintains the high standard of service appearance and social skills set according to the company policy.
Complete all welcome notes for the following day.
Assisting reception with arrivals and departures on days with high occupancy.
Update telephone lists and directories.
Communicate across departments any guest movement during the day.
Please email Lauren your applications directly toemailprotected
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Department / Functional Area
Key Skills
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