Application Packaging Business Apps Support

We support peace and prosperity by building connections understanding and trust between people in the UK and countries worldwide.

We work directly with individuals to help them gain the skills confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas to learn English to get a highquality education and to gain internationally recognised qualifications.

Working with people in over 200 countries and territories we are on the ground in more than 100 countries. In 202122 we reached 650 million people.

British Council Pay band:Grade 7

Location: Noida India
Department:Digital Partnerships and Innovation
Contract type: Indefinite Contract

Closing Date:24th April 2025 at 23:59 local time

Interviews will be held in the following weeks.

Starting salary:per annum (open to discussions) plus a yearly performancebased bonus and additional benefits

You must have the legal right to work in India at the time of application; there is no relocation or visa sponsorship support offered.

British Council supports working in new ways such as hybrid working subject to full approval by line management and conditional upon our ability to provide the appropriate level of service. This may not be appropriate for all roles but can be explored at interview.

Role Purpose

As COTS and Business Apps Support you will support the COTS (Commercial Of The Shelf) and Business Apps Lead and Manager to deliver the service lifecycle roadmap and the Applications Strategy for the British Council COTS and Business Applications.

Your work will include planning and strategizing the process to achieve efficiency and effectiveness of application packaging and deployment activities. You will ensure that these applications remain up to date and secure while enforcing our policy to reduce the number of multiple applications that deliver the same capability.

In this role you will work with global stakeholders. You will collaborate with the rest of the team to ensure the portfolio of COTS and Business Applications available to the British Council user community provides the functionality required to deliver British Council business.

Role Context

The Digital and Technology Directorate leads the British Councils digital strategy and transformation. It creates and executes technology initiatives to fulfil the organisations mission and corporate priorities.

Key focus areas are:

• Creating digital products that attract and retain customers delivering business value through digital design and delivery expertise.
• Developing and optimising digital platforms that provide seamless customer interactions and use scalable and secure capabilities.
• Enhancing digital capability across the organisation.
• Enabling growth impact and efficiency through technology.

Digital and Technology is a global Directorate organised into four divisions: Product Engineering Operations and Performance which collectively create digital products and services maintain and improve products services and platforms and optimise performance. Areas of responsibility include digital and technology strategy architecture infrastructure software development data innovation and cybersecurity. It ensures that technology initiatives are customer and value focused accessible efficient and secure.

The Operations division is accountable for the continuing delivery of secure performant enterprise platforms and applications and the connectivity and modern workplace environment to access those platforms. This is achieved through partnerships with external suppliers and delivery through ITIL based processes. The unit is also responsible for transitioning new products and services into the live environment. It interfaces across the Digital and Technology departments Suppliers and Managed Services.

Scope of the role covers cloud based as well as endpointbased applications.

Main Accountabilities/Responsibilities

• Complete business and technical validation (including security assessment) of all applications requests in line with the Applications Strategy and other relevant policies (including the Information Security Policy).
• Challenge requirements as stated and identifying solutions already available within the Applications Catalogue to meet the capability required.
• Prioritise new COTS for testing packaging and release.
• Provide second line support for the Line of Business estate escalating to the developer community as required.
• Identify opportunities to shift left support and service requests to first line support i.e. Global Service Desk and creates the necessary scripts and support documentation to enable this.
• Identify opportunities for further COTS rationalisation.
• Review application lifecycles and makes recommendations for retirement of applications.
• Document process and procedures as required.
• Review reporting from Managed Services Partner for accuracy and completeness and makes recommendations to British Council management for acceptance or rejection of reports and recommendations.
• Oversees Managed Services Partner release management of applications updates and patches to ensure security risks not introduced into the estate.
• Provides support to the managed services provider high level crisis management team (Service Restoration Team) for highpriority incidents impacting on the services owned and engage with the business where required.

Role Specific Skills

• IT Service Management / ITIL Process delivery.
• Experience of supporting the delivery of COTS and Business Applications services in an international complex environment.

Role specific knowledge and experience required.

Minimum/essential

• Understanding of Application packaging and deployment processes and procedures.

Desirable

• Project Management.
• Supplier Management.

Education/ Professional Qualification and Certification

Minimum

• Degree qualified or equivalent experience.
• Qualification or high level of demonstrable capability with relevant COTS and Business Applications.

Desirable

• Microsoft Certified Azure Virtual Desktop Speciality
• Microsoft 365 Certified Fundamentals
• ITIL V4

A connected and trusted UK in a more connected and trusted world.

Equality Diversity and Inclusion(EDI) Statement

The British Council is committed to policies and practices of equality diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from underrepresented groups in particular but not exclusively on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

The British Council iscommitted to safeguarding children young people and adults who we work with.

We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse maltreatment and exploitation as set out in article 19 UNCRC (United Nations Convention on the Rights of the Child) 1989.

Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks reference checks identity & criminal record checks in line with legal requirements and with the British Councils Safeguarding policies for Adults and Children.

If you have any problems with your application please email

Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ASK HR email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.