Marketing Manager

Join Our Growing Team

Who We Are

Earthborne Trucks and Equipment has proudly served Warrington Philadelphia and surrounding areas for over 49 years. Over time weve become your sales service and trucking goto. We provide our customers with an extensive line of construction forestry snow removal and landscaping equipment in counties throughout Pennsylvania. We also serve surrounding communities with our 24hour towing and hauling services. Our new facility in Warrington includes a stateoftheart service department an expansive equipment showroom and a wellstocked parts counter serving customers with all makes and models of heavy equipment and heavyduty trucks alike.

As a family owned and operated business from inception we know the importance of setting a standard for our customerswho over the past 49 years have become a part of this family.

Here at Earthborne our purpose is to build a partnership with our customers through our passion to solve their problems. A passion that creates an experience for our customers that exceeds their expectations. A reward that keeps our customers returning with repeat business. An experience that excites everyone on our team to show up every day where we feel like we are at play with purpose rather than simply working to live.

We are seeking an experienced Marketing Manager with Call Center Experience to join our dynamic team and help us develop and execute integrated marketing campaigns that enhance customer engagement and support our customer service teams.

Responsibilities

• Develop and implement marketing strategies that align with business goals and customer service objectives.
• Collaborate with the call center team to create marketing campaigns based on customer insights feedback and service data.
• Oversee the planning and of multichannel marketing campaigns including email digital ads social media and direct marketing.
• Monitor and analyze marketing performance focusing on key metrics such as customer engagement conversion rates and customer retention.
• Work closely with the customer service department to align marketing messages with customer interactions.
• Develop and maintain relationships with key internal stakeholders to ensure cohesive marketing and customer service efforts.
• Manage a team of marketing professionals providing leadership guidance and mentorship.
• Conduct market research to identify trends customer needs and competitive strategies.

Qualifications

• Bachelors degree in Marketing Business or related field.
• 5 years of experience in marketing with at least 2 years in a call center environment or customer servicerelated role.
• Strong understanding of call center operations and how marketing strategies can enhance customer experience.
• Proven ability to manage and execute integrated marketing campaigns across multiple channels.
• Experience in data analysis and using insights to drive marketing decisions.
• Excellent communication leadership and project management skills.
• Proficiency in marketing automation tools CRM systems and data analytics platforms.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

Check out this video of our Facility