Service Advisor
Service Advisor
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Job Description
Hutcheon and Pearce
Service Advisor
Full Time Griffith NSW
Position Overview:
Partnering with the renowned John Deere lineup of agricultural machinery you will play a pivotal role as the key liaison between our Hutcheon and Pearce Griffith branch and our customers ensuring seamless maintenance and repairs for their equipment.
We are seeking a dedicated professional who thrives on building strong customer relationships and delivering outstanding service.
Why Join Us
- Certified Great Place to Work 24/25
- Industry Competitive Remuneration
- Participation in the monthlypaid Performance Bonus Scheme
- Staff discounts on John Deere parts products toys and merchandise
- Receive staff gifts for Christmas & at our annual All Employee Meeting
- Makeup pay on top of governmentfunded paid parental leave for eligible employees offering additional support during this important life event
- A commitment to a healthy worklife balance
- Annual uniform and PPE allowance
- Receive support to achieve your personal goals through our St George Bank Corporate Partnership Program; receive free financial education (buying a home budgeting retirement) discounted interest rates and Book a Banker workplace appointments.
- Access to Toyota Fleet Vehicle discounts
- Enjoy exclusive discounts and cashback offers through our EH Work App (retail health entertainment and wellbeing)
- Progress with ease via John Deere University Pathways a dedicated Learning and Development Coordinator and BiAnnual Performance Reviews
- Coaching counselling and wellbeing support services through our EAP Provider; Assure
Responsibilities will include (but not limited to):
- Provide accurate and competitive quotations for service repair jobs ensuring transparency and clarity for customers.
- Coordinate and manage customer job bookings working closely with the Service Manager to optimise scheduling.
- Prepare and process warranty and product improvement claims including calculating charges submitting documentation and following up with the Group Warranty Department for timely resolution.
- Review and refine Repair Order (RO) stories identifying gaps and opportunities to support the Service Manager in final invoice approvals.
- Compile analyse and share key performance insights tracking department efficiency and productivity to support continuous improvement.
As the successful applicant you will have:
- Excellent customer service skills
- Sound knowledge of accounting practices.
- Ability to use standard desktop applications such as Microsoft Office and Internet functions.
- Knowledge of office procedures data entry and spreadsheets.
- Good understanding of mechanical / technical terms is preferred.
- Qualifications as a mechanic preferred but not essential with experience.
- An energetic and cando approach to your work
About Hutcheon and Pearce
Hutcheon & Pearce the largest Australian familyowned John Deere dealership with a rich history spanning over 70 years across NSW.
We proudly operate out of 20 locations and are committed to providing topnotch equipment exceptional aftersales support and outstanding customer service. Our team embodies four core values Community Innovation Integrity and Teamwork.
These values drive our commitment to excellence lasting relationships strategic growth ethical conduct and shared success.
Hutcheon and Pearce has always been a proud familyowned business.
Want more information
Contact or call Tyler on 0.
Resumes are considered upon submission.
Apply today to experience the H&P difference!
At Hutcheon and Pearce we are committed to fostering an inclusive workplace that values diversity. We encourage applications from individuals of all backgrounds experiences and abilities. Join us in building a team that reflects the diverse community we serve.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
