Customer Support - Non- Voice
Customer Support - Non- Voice
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35000 - 35000
1 Vacancy
Job Description
Looking to take your career to the next level Then this role is for you!
Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated fulltime teams in the Philippines offering costefficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support lets shape the future of work together!
Profile Requirements:
- Min 2.5 years of proven experience in customer support preferably in a nonvoice capacity (chat and email).
- Strong written communication skills with attention to detail and clarity.
- Ability to multitask and manage multiple inquiries simultaneously.
- Familiarity with order management systems and CRM tools.
- Problemsolving mindset with a proactive approach to issue resolution.
- Experience handling subscriptions refunds and escalations is a plus.
Core responsibilities:
- Chat and Email Support: Respond promptly to customer inquiries via chat and email providing accurate information and resolving issues efficiently.
- Order Tracking and Updates: Assist customers with order status inquiries shipment tracking and estimated delivery times.
- Subscription Management: Handle subscriptionrelated requests including upgrades downgrades renewals and troubleshooting billing issues.
- Cancellations and Refunds: Process cancellation requests initiate refunds when applicable and provide retention offers when appropriate.
- Issue Escalation: Identify and escalate complex or unresolved issues to the appropriate teams while ensuring timely followup.
- Knowledge Base & Documentation: Maintain and update customer support documentation FAQs and internal knowledge bases to improve response efficiency.
Benefits: Competitive salary Opportunity to shape the HR function of a rapidly growing BPO. Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities.
NOTE: This is a permanent remote position structured as an Independent Contractor arrangement. Selected candidates must have their own equipment and reliable internet connection. Additionally they will be responsible for managing their own taxes and benefits. Compensation is offered on a biweekly basis.
Please attach your CV and we will be in touch for a confidential chat. Lets do great things together!
This is a remote position.
Ecommerce or Retail experience Customer Service Customer Support Chat and Email Support Order Management Issue ResolutionEmployment Type
Full Time
