Operations Analyst
Operations Analyst
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Salary Not Disclosed
1 Vacancy
Job Description
State government does not discriminate based on race color national origin religion sex sexual orientation gender identity or expression pregnancy childbirth or medical conditions related to pregnancy or childbirth age physical or mental disability genetic information marital status creed political beliefs or affiliation veteran status military service retaliation or any other factor not related to merit and qualifications of an employee or applicant.
KNOWLEDGE SKILLS AND ABILITIES:
If you are the right person for this opportunity you will have the following knowledge skills and/or abilities:
- Analyze existing operations identify inefficiencies or gaps and help implement solutions.
- Monitor and evaluate results from implemented changes and recommend adjustments as needed to ensure desired outcomes are achieved.
- Ability to present and explain analysis findings and proposed recommendations to team users and stakeholders.
- Ability to manage multiple tasks prioritize effectively and meet deadlines in a dynamic environment.
- Experience working independently and as part of a team with clients or stakeholders building successful business relationships
- Familiarity with agile methodology and Scrum
- Familiarity with the Software Development Life Cycle and DevOps processes and best practices.
- Ability to learn new technologies and adapt to changing business needs.
- Excellent written and verbal communication skills to communicate technical information to both technical and nontechnical audiences.
- Document/update processes and procedures for consistency training and knowledge sharing.
- Take a logical approach to problem resolution identify root causes and seek solutions using problemsolving and criticalthinking (be able to think outside the box for creative solutions).
- Ability to evaluate information make sound judgments and develop effective solutions.
- Ability to provide excellent customer service to endusers and resolve their issues effectively.
MINIMUM QUALIFICATIONS
*This position requires the applicant be a US citizen and relocation to work in Montana and currently have the ability to be physically onsite in the Helena TSD location multiple days each week on an ongoing basis.
Your preparation for this opportunity could include a combination of relevant experiences including:
- Bachelors degree in an Information Technology related field plus two years of relevant experience
OR
- 6 years of directly related qualifying experience.
OR
- Any combination of equivalent experience and education to successfully perform the essential functions of the position will be considered.
*This position requires the applicant be a US citizen and relocation to work in Montana.
HOW TO APPLY FOR THIS OPPORTUNITY:
A complete state application is not required; however you will need to initiate the application and attach the resume cover letter or other required documents at time of application to be considered for this position. Resume will auto fill the application but the application will not be scored or reviewed.
Failure to attach the cover letter and resume will result in your application being considered incomplete and will not be considered further. Materials submitted but not requested will not be considered in the selection process.
Tip: When attaching your resume cover letter or other required documents you must mark the attachments as RELEVANT or we will be unable to view your documents.
Required application materials:
- Cover Letter In your cover letter describe how your education knowledge and skills have prepared you for this position.
- Resume include all work experience you have held that would help you qualify for this position including duties dates of employment.
Only online applications will be accepted. By applying online you can receive updates and monitor the status of your application.
All documents for Veteran or Disability preference must be received or date stamped by the closing date. You will receive an application confirmation email with instructions on acceptable preference documents and how to submit such documents.
If you need an accommodation with the application process please contact the HR office.
Note: Employees for the State of Montana must reside within Montana. All applications and required application documents must be submitted through the MT Careers site at: STATEMENT:
Empowering all Montanans through work and opportunity.
DLI CORE VALUES:
- Responsiveness
- Respect
- Integrity
- Excellence
- Cohesiveness
Its about the people and the impact we make in our communities every day. We are proud of our open teambased supportive and collaborative work environments. Learn more about DLIhere.
Watch this short video to see why people love working for DLI: DLI Employee Testimonials
BENEFITS:
Being able to enjoy the quality of life in the beautiful state of Montana is one of the benefits you will love about this opportunity! Our mountains waterways and open spaces provide not only beautiful scenery but yearround recreational opportunities including hiking camping biking fishing boating hunting skiing and snowmobiling. Montana boasts a highquality education system and a variety of entertainment including fairs rodeos and theaters. Read more about our great state here.
See our other incredible benefits here. These are some of our benefits just to name a few:
- Work/life balance with hybrid schedules or partial telework may be available within the state of Montana.
- 38 paid days off a year including vacation sick leave and holidays.
- Military leave: Youll get up to 15 days of military leave with full pay.
- Longevity raises with continuous service as well as any negotiated market increases and state statutory raises.
- Health dental vision life insurance coverage flexible spending accounts EAP clickhere to learn more.
- Free telehealth and access to free employee medical clinics through our medical plan click here to learn more.
- Choice between two retirement plans with an employer contribution between 8.73 9.07 of your annual salary. A third optional 457(b) deferred compensation plan is also available. Click here to learn more.
- Public Service Loan Forgiveness Employment with the State of Montana may qualify you to receive loan forgiveness clickhere to learn more!
- Career progression training opportunities and room for professional growth.
- State employee discounts at various businesses across the state.
This position may be eligible for a statutory $1.00 an hour base pay increase effective on July 1 2025 and July 1 2026.
*This position may be covered by a Voluntary Employee Beneficiary Association (VEBA)
JOB DUTIES:
An operations analyst analyzes and improves internal processes and operations to increase efficiency reduce costs and improve overall performance. You will use data statistical analysis and problemsolving skills to identify areas for improvement and implement solutions. The overall goal will be to help DLI TSD operate more effectively by streamlining processes and optimizing resources.
As an Operations Analyst your duties will include but not be limited to:
- Maintain Software Asset data
- Manage and update Software Asset processes
- Maintain Hardware Asset Data
- Manage and update Hardware Asset processes
- Expand Hardware asset management to include other hardware not just devices.
- Includes identifying asset items process to update data dashboards
- May include monitors docking stations servers etc.
- Facilitate Device ordering process.
- Facilitate Hardware asset inventory reconciliation.
- Facilitate Software Asset Inventory reconciliation.
- Maintain Enterprise Project Management and TSD system maintenance internal processes.
- Build and maintain reports/metrics around operation points (SAM HAM processes goals etc.
- JIRA/SABHRS Reconciliation
- Support SITSD Billing Reconciliation
- Facilitate and manage SITSD demand process and progress for DLI demands.
- SharePoint/JIRA Administration
- Support/Maintain Business Application Inventory
- Decommission of servers issuance of devices create standard processes for these functions.
Required Experience:
IC
Employment Type
Full Time
