HJ - 1281 - Application Support Analyst

Summary of position:

The Application Support Analyst Digital Systems position will be responsible for supporting restaurant digital platforms with primary focus on the Mobile Application Website and Digital Services.

The position will ensure systems and products are maintained monitored and supported in line with business position will deliver value and high levels of customer satisfaction whilst building strong business partner and technology relationships.

Benefits:

• Develop strong product experience working with technologies such as Digital Menu Boards Digital Kiosks.
• Gain experience with digital and cloudbased technologies such as New Relic Braze LaunchDarkly Firebase and Google Analytics
• Develop knowledge and experience working with cloud infrastructure technologies such as AWS specifically working with DynamoDB Elasticsearch LightSail and CloudFront
• Work in an amazing collaborative team where no two days are the same

Duties and responsibilities

• Responding to and resolving IT support tickets promptly preferably in QSR domain.
• Assisting with the setup and maintenance of computer systems and networks.
• Installing and configuring hardware and software components.
• Monitoring system performance and troubleshooting issues.
• Assist in the management and support of digital applications as required on an operational daytoday basis with primary focus on monitoring the health of the Digital Platform
• Assist in the management and support of digital devices such as Digital Menu Board Kiosks and instore infotainment systems as required on an operational daytoday basis
• Ensure the efficient and stable operation of the relevant business applications thereby maintaining high levels of business satisfaction
• Validate and report on endtoend transaction services
• Provide support for incidents and problems escalated from internal and external support partners
• Provide afterhours support via escalation from internal and external support partners and others as required
• Assist with continual system & process improvements
• Working with the application vendors to ensure they deliver according to agreed SLAs

What are we looking for:

Experience: 5 7 years

Job Location: Hyderabad

Time: Starts from 4:30 AM IST

Required Skills

• Need to have end user Production & Customer support experience.
• Must have followed process tools like Jira/ServiceNow
• A passion for Technology and a keen interest in IT as a career specifically in the Digital space.
• Demonstratable technical skill acquisition via education and or IT certifications with continual learning and development
• A can do attitude with the ability to work autonomously
• Able to manage priorities based on business demands and business impact
• Able to work as part of a team
• Excellent communication skills (verbal and written)
• Excellent customer service skills

Preferred Skills (not mandatory)

• Previous experience in support of digital content management technologies
• Experience with technologies such as Digital Menu Boards SelfServe Kiosks.
• Experience with cloud infrastructure technologies such as AWS working with DynamoDB Elasticsearch LightSail and CloudFront.
• Work experience in an IT function supporting digital technologies
• Experience working with PowerShell Rest APIs Postman is advantageous

About Softobiz:

Innovation begins with likeminded people aiming to transform the world together. At Softobiz we invite you to become a part of an organization that has been helping clients transform their business by fusing insights creativity and technology. With a team of 300 technology enthusiasts we have been trusted by leading enterprises around the globe for over 15 years.

At Softobiz we foster a culture of equality learning collaboration and creative freedom empowering our employees to grow and excel in their careers. Our technical craftsmen are pioneers in the latest technologies like AI machine learning and product development.

Why Should You Join Softobiz

Work with technical craftsmen who are pioneers in the latest technologies.

Access training sessions and skillenhancement courses for personal and professional growth.

Be rewarded for exceptional performance and celebrate success through engaging parties.

Experience a culture that embraces diversity and creates an inclusive environment for all employees.

Softobiz is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will be afforded equal employment opportunities without discrimination based on race creed color national origin sex age disability or marital status.

For more information about our solutions and organization visit

Follow us

onLinkedInTwitterandFacebookfor more updates.