Customer Service Representative-2nd Shift
Customer Service Representative-2nd Shift
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Job Description
Customer Service Representative 2nd Shift Remote United States
Come Build The World With Us!
It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World. Sound like you Join our topnotch team of more than 50000 diverse and highperforming professionals globally who are making their mark on some of the worlds most beloved brands including DEWALT BLACKDECKER CRAFTSMAN STANLEY CUB CADET and HUSTLER.
The Job:
As a Customer Service Representative youll be part of our Mac Tool team working as a remote employee youll get to:
Work in a collaborative and interactive environment you will have a chance to work with people of all walks of life and no two days or calls will be the same. As you continue to grow and challenge yourself you will have the ability to increase job responsibilities and earn a greater salary by learning advanced skills. The Customer Service Representative utilizes the skills learned to multitask between multiple tools and systems and apply this information and knowledge to customer service situations.
Provides resolutions to our customers questions by answering inbound calls emails and Texts.
- Utilizes internal systems such as AS400 / SAP / Web / to provide service to callers
- Handles complaint resolution competently by demonstrating the ability to openly listen asking questions to clarify requests relating empathetically and responding in a professional way
- Quickly interprets customer product and shipment information
- Able to accept and implement coaching feedback to achieve individual and team performance goals
- Responsible to continuously improving personal skill sets by gaining knowledge of internal systems and processes and by completing elearning courses
- Represents Mac Tools in a professional and courteous manner through quality phone conversation and written correspondence
The Person:
You always strive to do a great job. You care about quality at every level of the business. You are empowered to innovate while keeping up to date on industry norms and progression. You want to do better so that those around you are empowered to do the same.
- Strong customer service skills including verbal communication listening relating and initiative
- Superior followup and cross functional skills & strong attention to detail
- Regular consistent and punctual attendance
- Able to adapt and prioritize work to support our customers Able to learn new Skill Sets to advance the level of service provided
The Details:
Youll receive a competitive salary and a great benefits plan including:
- Medical dental life vision disability 401(k) Employee Stock Purchase Plan paid time off and tuition reimbursement.
- Discounts on Stanley Black & Decker tools and other partner programs.
And More:
We want our company to be a place youll want to be and stay. Being part of our team means youll get to:
- Grow: Be part of our global company with 20 brands to grow and develop your skills along multiple career paths.
- Learn: Have access to a wealth of learning resources including our Lean Academy and online university.
- Belong: Experience an awesome place to work where we have mutual respect and a great appreciation for a wide range of perspectives and experiences.
- Give Back: Help us continue to make positive changes locally and globally through volunteerism giving back and sustainable business practices.
Whats more youll get that pride that comes from empowering makers doers protectors and everyday heroes all over the world. Were more than the #1 tools company. More than a driving force in outdoor power equipment. More than a global leader in industrial. Were visionaries and innovators. As successful as weve been in the past we have so much further to go. Thats where you come in. Join us!
#LIRemote
#LISB1
We Dont Just Build The World We Build Innovative Technology Too.
Joining the Stanley Black & Decker team means working in an innovative techdriven and highly collaborative team environment supported by over 58000 professionals in 60 countries across the globe. Here youll get the unique chance to impact some of the worlds most iconic brands including STANLEY TOOLS DEWALT CRAFTSMAN MAC TOOLS and Black Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.
Who We Are
Were the Worlds largest tool company. Were industry visionaries. Were solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our stateoftheart smart factory products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843 but that hasnt stopped us from evolving into a vibrant diverse global growth company.
Benefits & Perks
Youll get a competitive salary and a comprehensive benefits plan that includes medical dental life vision wellness program disability retirement benefits Employee Stock Purchase Plan Paid Time Off including paid vacation holidays & personal days and tuition reimbursement. And of course discounts on Stanley Black & Decker tools and products and well as discount programs for many other vendors and partners.
What Youll Also Get
Career Opportunity: Career paths arent linear here. Being part of our global company with 60 brands gives you the chance to grow and develop your skills along multiple career paths.
Learning & Development:
Our lifelong learning philosophy means youll have access to a wealth of stateoftheart learning resources including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).
Diverse & Inclusive Culture:
We pride ourselves on being an awesome place to work. We respect and embrace differences because thats how the best work gets done. Youll find we like to have fun here too.
PurposeDriven Company:
Youll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism giving back and sustainable business practices.
EEO Statement:
All qualified applicants to Stanley Black & Decker are considered for employment without regard to race color religion age sex sexual orientation gender identity national origin disability veterans status or any other protected characteristic.
If you require reasonable accommodation to complete an application or access our website please contact us ator at . Due to volume we cannot respond to unrelated inquiries about the status of a completed application or resetting an account password.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
