Customer Service Representative
Customer Service Representative
Posted on :
07-05-2025
Employer Active
1 Vacancy
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Job Description
This position services customers and sales representatives in processing and controlling of orders through internal and external communications to satisfy customer needs and to attain departmental objectives.
Essential Job Functions
1. Answer inbound telephone calls and inquiries from existing customers and prospects.
2. Process all orders/Expedites.
3. Up sell and cross sell to our customers offering alternative solutions and providing complete customer satisfaction.
4. Proactively review backorder reports.
5. Make outbound calls to existing customers using customer listings provided by the Team Leader.
6. Produce customer freight quotes working in conjunction with Logistic personnel.
7. Provide postshipment followup to ensure personalized customer service.
8. Support all quality improvement programs.
9. Control and maintain stock and custom products as per customer commitments/contracts and inventory guarantees.
10. Work hand in hand with the International Customer Service Representative to achieve monthly quarterly shipment goals.
11. Support and be responsible for other duties and projects as assigned by Team Leader.
MINIMUM QUALIFICATIONS
Qualifications & Experience
Required customer service or sales experience
Manufacturing customer service experience preferred
Education
High School Diploma or General Education Degree (GED).
Associates Degree in Business Administration preferred but not required.
Knowledge Skills and Abilities
Excellent verbal and written communication skills
Ability to function positively/accurately under pressure
Ability to organize and handle multiple assignments simultaneously/High Volume
Ability to objectively evaluate/analyze complex customerrelated problems
Ability to work independently/Selfstarter
Ability to deal effectively with others
High energy level
Must portray a positive professional image and attitude
Ability to accept criticism and use it for constructive means
Knowledge of computers required
Computer literacy required on standard business software
Ability to work flexible hours
NisshaMedical Technologies is an Equal Opportunity Employer and considersapplicants for all positions without regard to race color religion creed gender gender identity gender expressionnational origin age disability marital or veteran status sexual orientation or any other legally protected status. In addition NMT will provide reasonable accommodations for qualified individuals with disabilities.
Essential Job Functions
1. Answer inbound telephone calls and inquiries from existing customers and prospects.
2. Process all orders/Expedites.
3. Up sell and cross sell to our customers offering alternative solutions and providing complete customer satisfaction.
4. Proactively review backorder reports.
5. Make outbound calls to existing customers using customer listings provided by the Team Leader.
6. Produce customer freight quotes working in conjunction with Logistic personnel.
7. Provide postshipment followup to ensure personalized customer service.
8. Support all quality improvement programs.
9. Control and maintain stock and custom products as per customer commitments/contracts and inventory guarantees.
10. Work hand in hand with the International Customer Service Representative to achieve monthly quarterly shipment goals.
11. Support and be responsible for other duties and projects as assigned by Team Leader.
MINIMUM QUALIFICATIONS
Qualifications & Experience
Required customer service or sales experience
Manufacturing customer service experience preferred
Education
High School Diploma or General Education Degree (GED).
Associates Degree in Business Administration preferred but not required.
Knowledge Skills and Abilities
Excellent verbal and written communication skills
Ability to function positively/accurately under pressure
Ability to organize and handle multiple assignments simultaneously/High Volume
Ability to objectively evaluate/analyze complex customerrelated problems
Ability to work independently/Selfstarter
Ability to deal effectively with others
High energy level
Must portray a positive professional image and attitude
Ability to accept criticism and use it for constructive means
Knowledge of computers required
Computer literacy required on standard business software
Ability to work flexible hours
Nissha Medical Technologies is committed to fair competitive and marketinformed pay for our employees. The pay range for this position is $1924/hour (USD). The successful candidates particular combination of knowledge skills and experience will inform their specific compensation.
NisshaMedical Technologies is an Equal Opportunity Employer and considersapplicants for all positions without regard to race color religion creed gender gender identity gender expressionnational origin age disability marital or veteran status sexual orientation or any other legally protected status. In addition NMT will provide reasonable accommodations for qualified individuals with disabilities.
Required Experience:
Unclear Seniority
Employment Type
Hourly
Department / Functional Area
Key Skills
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