Assistant Service Manager and Service Advisor
Assistant Service Manager and Service Advisor
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Medical and Dental
- 401K Plan
- Paid time off and vacation
- Growth opportunities
- Paid Training
- Family owned and operated
- Long term job security
- Greet each customer in a prompt courteous manner 100 of the time and never differentiate between customer that is paying for service and warranty service. Acknowledge customers who are waiting in line and let them know that they will be helped soon.
- Schedule appointments using dealershipapproved forms.
- Communicate with service customers to determine the nature of the mechanical problem. Listen to and help interpret customers statements accurately.
- Secure agreement from customers before repairs begin; cover cost estimate; and approximate time when vehicles work will be completed.
- Obtain customer and vehicle data. Secure method of payment.
- Test drive the vehicle with the customer if there is any question as to the nature of the problem.
- Inspect all vehicles for bodywork notify the customer that the work is needed
- Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers specifications using maintenance menus.
- Ensure that all Repair Orders are accounted for.
- Perform administrative and managerial duties as assigned by the General Manager.
- Excellent communication skills
- Must have valid drivers license and have and maintain an acceptable safe driving record and safe driving habits in order to drive both customer vehicles and a demonstrator vehicle
- Must be a team player with impeccable honesty and integrity
- Maintain a high level of professional personal appearance and conduct
- Ability to successfully and professionally manage a large service department.
- Experience managing technicians and service advisors.
Required Experience:
Manager
Employment Type
Full-Time
