Intake Resource Coordinator
Intake Resource Coordinator
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Job Description
Overview:
- Reviews new referrals and consult requests with the sarcoma nurse navigator/attendings
- Informs prior authorization team of new referrals and provides documents needed for verification of insurance coverage
- Gathers external records imaging and pathology for referred and comanaged patients
- Triages and tracks status of patient referrals second opinions speak with the team requests and consults
- Assists with scheduling appointments and scans for new and established patients
- Assists with transferring imaging and records to outside institutions for established patients
- Coordinates follow up of patients from outside institutions treated at NCH
- Assists with quality improvement projects within the sarcoma program
- Performs other administrative/provider support duties as assigned
Job Description Summary:
Job Description:
Essential Functions:
- Assists families in determining needed resources and services through a screening and triage process.
- Answers questions and concerns of families and provides service referrals and scheduling.
- Gathers referral and preadmission information and completes all preadmission data entry.
- Identifies emergent or complex cases and seeks clinical review prior to finalizing the referral.
- Collaborates with interdisciplinary teams to ensure efficient resource and scheduling services.
- Utilize Electronic Medical Record and Scheduling software to assess the demand for services and the ability of current service capacities to meet the communitys needs.
- Maintains confidentiality of all clinical and administrative information consistent with agency policy.
Education Requirement:
Bachelors Degree in relevant field or equivalent experience required.
Skills:
- Strong skills in customer service process improvement data entry and advanced computer skills required.
- Proficiency with EPIC preferred.
Experience:
Customer service or other relevant experience required.
Physical Requirements:
OCCASIONALLY: Bend/twist Climb stairs/ladder Flexing/extending of neck Lifting / Carrying: 010 lbs Pushing / Pulling: 025 lbs Reaching above shoulder Squat/kneel
FREQUENTLY: Standing Walking
CONTINUOUSLY: Audible speech Color vision Computer skills Decision Making Depth perception Hand use: grasping gripping turning Hearing acuity Interpreting Data Peripheral vision Problem solving Repetitive hand/arm use Seeing Far/near Sitting
The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified nor is it intended to limit or modify the right of any supervisor to assign direct and control the work of employees under their supervision. EOE M/F/Disability/Vet
Required Experience:
IC
Employment Type
Full-Time
