Account Manager - Benefits
Account Manager - Benefits
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Salary Not Disclosed
1 Vacancy
Job Description
About Acrisure:
Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters including Insurance Reinsurance Cyber Services Mortgage Origination and more.
Acrisure employs over 17000 entrepreneurial colleagues in 21 countries and have grown from $38 million to $4.3 billion in revenue in just over ten years. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation client centricity and an indomitable will to win.
Acrisure s Great Lakes Region began with a small group of agency partners joining together for the best interest of their clients and teams. Through collaboration and trust they revealed the individual strengths and the extraordinary advantage at their doorsteps. As their success became a reality people took notice and the Region grew. Their entrepreneurial spirits drove the partnership that led the Acrisure Great Lakes Region to where it is today with a culture built on organic partnership.
About The Role
The account manager is responsible for managing and retaining clients within their assigned book of business ensuring a bestinclass client experience for industry leading retention and growth. Strives to support a faster better easier client and team experience by adhering to agency guidelines workflows and best practices.
Responsibilities:
Serves as the primary group level contact for daytoday requests account oversight and escalation for critical client service issues responding timely and accurately to ensure client satisfaction.
Responsible for coordinating compilation of presentation materialsfor prerenewal and renewal meetings.
Execute instructions provided by the account executive/broker to support all marketing renewal and open enrollment related activitiesto support the clients renewal decision.
Serves as knowledgeable resource for clients in areas of eligibility claims COBRA carrier underwriting guidelines and employee benefits compliance.
Ensures all compliance documents and contracts are completed on time and kept updated per regulatory requirements.
Delegates tasks to support team members as appropriate ensuring work is completed within stated timeframes.
Maintains excellent client carrier and vendor relationships.
Acquire and maintain high level experience in Applied Epic Microsoft Office Employee Navigator Suvaun and other agency supported technology tools.
Pursues professional development and continuing education by keeping current with technology tools regulatory changes product and service enhancements and other industry trends.
Other duties as assigned.
*This description is not meant to be allinclusive and may be modified from time to time at the discretion of management*
Requirements:
Demonstrated verbal and written communication skills including correct grammar spelling and punctuation in correspondence.
High degree of critical thinking; ability to problem solve when the answer is not readily apparent.
Demonstrated attention to detail producing outcomes with minimal errors.
Understanding of insurance concepts and applicable law as it related to employee benefits.
Ability to adapt well to change in direction and priority in a fastpaced environment.
Ability to demonstrate advanced level proficiency with a variety of technology including MS Office
Works well with minimal supervision; able to function independently and as part of a team.
Education/Experience:
Bachelors degree or higher is preferred or equitable experience.
Three years experience servicing employee benefit clients in the small and large group segment
Minimum one year experience presenting information in a group setting.
L&H license required.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Moderate stress due to regular deadlines and daily challenges.
High finger dexterity while typing documents and forms.
Occasionally lift up to 20 lbs.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Hybrid environment where work may be done in a temperaturecontrolled nonsmoking office.
The noise level in the work environment is usually moderate.
Benefits & Perks:
Competitive Compensation
IndustryLeading Healthcare
Savings and Investments
Charitable Giving Programs
Offering hybrid work option
Opportunities for Growth
Educational Resources
Generous time away
#LIDK1
Acrisure is committed to employing a diverse workforce. All applicants will be considered foremploymentwithout attention to race color religion age sex sexual orientation gender identity national origin veteran or disability status. California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisures property and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisures Human Resources Talent Department.
Required Experience:
Manager
Employment Type
Full-Time
