Lead Technician - French Speaker
Lead Technician - French Speaker
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Job Description
At Convatec were transforming our business for the better. Better products. Better ways of working. And better ways of delivering for our customers and each other. Were aiming for nothing short of excellence. Join us on our journey to #ForeverCaring as a Lead Technician and youll do the same.
Position Overview:
An exciting opportunity for a multiskilled IT Support technician fluent in French and English who is required to support the expanding Home Service Group business. The successful candidate will provide high quality support to public facing customer service teams and fastmoving distribution centres both onsite and via remote connection across the UK and France.
The successful candidate would need to demonstrate a wideranging set of IT stills to provide 1st and 2nd level support to end users responding timely and effectively to issues and incidents and supporting compliance with regulatory needs in both countries. Addionally the ability to communicate technical details effectively in both French and English and to all levels and areas of the business will be essential.
Key Responsibilities:
Position Overview:
An exciting opportunity for a multiskilled IT Support technician fluent in French and English who is required to support the expanding Home Service Group business. The successful candidate will provide high quality support to public facing customer service teams and fastmoving distribution centres both onsite and via remote connection across the UK and France.
The successful candidate would need to demonstrate a wideranging set of IT stills to provide 1st and 2nd level support to end users responding timely and effectively to issues and incidents and supporting compliance with regulatory needs in both countries. Addionally the ability to communicate technical details effectively in both French and English and to all levels and areas of the business will be essential.
Key Responsibilities:
French link
Help to get the most from our technical teams in the UK US and France.
Effective Team member/leader
Collaborate and support all IT teams.
Be an effective communicator appropriate for technical teams and business teams.
Own issues to resolution or effectively hand them over for continuity.
Infrastructure support and management.
Support and maintain IT infrastructure at all HSG sites UK and France.
Maintain day to day operation with minimal disruption.
End user support.
Help manage and support Amcare/HSG service desk functions.
Provide prompt/friendly support to end users with all IT issues.
Business Application support.
Provide prompt application support to users.
Provide a technical link to suppliers and wider teams to support application use.
Help ensure maximum effectiveness of business applications.
Demonstrate continual development and ensure skills / knowledge remain relevant/up to date.
Incident resolution.
Support/Lead HSG technical incident management.
Liase with suppliers and wider teams to resolve incidents in the fastest possible time.
Technical communication
Demonstrate effective communication as appropriate to all levels of the business.
Demonstrate effective documentation.
Technical project support
Support in the development implementation and testing of technical projects.
Governance control and management support
Support Technical Leadership to maintain governance quality and control in all areas.
Support/participate change management and project management processes.
Security Privacy and Data protection
Ensure security privacy and data protection are a top consideration.
Support management and security teams with investigations and recommendations.
Ongoing Development
Proactively maintain personal skills and knowledge.
Skills & Experience:
Minimum 3 years of IT support experience in large office and/or warehouse environment.
Demonstratable technological and IT experience.
Network and Infrastructure (Cabling Routing WiFi and Security).
Network configuration and management.
Server setup management and Security).
Qualifications/Education:
The candidate must be fluent in speaking & communicating in English and French
A wideranging knowledge of information and communication technologies
Degree (or equivalent) ICT related discipline
Demonstrated understanding of best practice (ITIL Change Management Service Delivery)
Windows devices (Laptop & Desktop) build and support.
Multifunction printers and Document Scanners.
Software installation and validation.
Phone and mobile devices setup configuration and MDM).
Application management and guidance (Microsoft applications/Talkdesk etc
Awareness of Distribution Centre hardware digital scanners barcode printers work bench printers cutting systems).
Simple maintenance tasks for a range of hardware devices.
First line support (via phone/email).
Second line support & understanding of problem escalation.
Issue/problem recording documentation and reporting.
Asset management/control.
Experience of warehouse and distribution centre systems desirable)
Experience of public facing contact centres desirable)
People/service focused.
Our products make a big difference every day. So will your contribution. The work you do will mean more because itll make things better for your team our business or our customers lives. Itll inspire you to deliver to your very best. And well be right behind you when you do.
This is a challenge more worthwhile.
This is work thatll move you.
#LNCB1
#LNHybrid
Beware of scams online or from individuals claiming to represent Convatec
A formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address.
If you receive a suspicious approach over social media text message email or phone call about recruitment at Convatec do not disclose any personal information or pay any fees whatsoever. If youre unsure please contact us at .
Equal opportunities
Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race religion creed color national origin nationality citizenship ancestry sex age marital status physical or mental disability affectional or sexual orientation gender identity military or veteran status genetic predisposing characteristics or any other basis prohibited by law.
Notice to Agency and Search Firm Representatives
Convatec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Convatec employee by a third party agency and/or search firm without a valid written and signed search agreement will become the sole property of Convatec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.
Already a Convatec employee
If you are an active employee at Convatec please do not apply here. Go to the Career Worklet on your Workday home page and View Convatec Internal Career Site Find Jobs. Thank you!
Required Experience:
IC
Employment Type
Full-Time
