Information Systems Engineer mfd
Information Systems Engineer mfd
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Job Description
The Red Hat IT Experience (ITX) team is looking for a Workplace Technology Delivery Engineer to join us in our EMEA region. In this role you will be part of a fastpaced global team that owns the delivery and management of all audiovisual (AV) and IT infrastructure within our offices throughout the EMEA region. Your primary responsibilities will be for the installation of all IT and audiovisual systems and the resolution of all technologyrelated issues from start to finish. This spans a range of infrastructure including officebased IT communications rooms (both the room itself and the hardware hosted within) physical network cabling infrastructure for entire offices all office audiovisual (AV) infrastructure including displays video conferencing units smart room controls videooverIP and printing devices and infrastructure. This role requires some travel as Red Hat is continually remediating and expanding our current real estate portfolio.
What you will do:
Proactively monitor the maintenance of all ITrelated systems
Coordinate troubleshooting of frontline issues in the communications room and with the deployed audiovisual equipment
Platform management to include video conferencing digital signage and print infrastructures
Communicate with internal and external stakeholders on problem resolution
Serve as a key technical engineering point of contact for office projects including new offices moves expansions refits and integrations of company acquisitions
Interpret customer needs to help develop comprehensive AV solutions
Hardware procurement related to office IT build outs for office moves and expansions as well as ongoing maintenance of office infrastructure
Provide feedback on and contribute to new office build standards
Designer integrator and support vendor management
What you will bring:
Effective written and verbal skills in English
Effective communication skills with technical and nontechnical audiences
Proven expertise in an IT hardware support role working in a technical area and interacting with customers and executives
An understanding of AV infrastructure as well as audio and video control systems such as Crestron Kramer and Extron
Some experience with IT communications room architecture IP networks switching and routing and physical network cabling infrastructure AV infrastructure and printing tools
Experience in IT industry with a multiplatform background including Mac and Windows
Proven record of experience working with external technology vendors in project
Knowledge of the systems used in Audiovisual solutions Unified Communications (UC) platforms such as Google Meet Cisco WebEx Zoom Slack
Proactive and driven in your work.
Experience in establishing priorities working independently and of objectives without supervision
attention to details
Ability to handle multiple tasks / projects at once
Nice to have:
Experience in signal extension such as HDBaseT AVoverIP and Dante
Working knowledge of AV/IT monitoring software
Experience in configuring audio DSP equipment
Working knowledge in Python scripting and automation
About Red Hat
Red Hat is the worlds leading provider of enterprise open source software solutions using a communitypowered approach to deliver highperforming Linux cloud container and Kubernetes technologies. Spread across 40 countries our associates work flexibly across work environments from inoffice to officeflex to fully remote depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas no matter their title or tenure. Were a leader in open source because of our open and inclusive environment. We hire creative passionate people ready to contribute their ideas help solve complex problems and make an impact.
Inclusion at Red Hat
Red Hats culture is built on the open source principles of transparency collaboration and inclusion where the best ideas can come from anywhere and anyone. When this is realized it empowers people from different backgrounds perspectives and experiences to come together to share ideas challenge the status quo and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access and that all voices are not only heard but also celebrated. We hope you will join our celebration and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.
Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race color religion sex sexual orientation gender identity national origin ancestry citizenship age veteran status genetic information physical or mental disability medical condition marital status or any other basis prohibited by law.
Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for and will not pay any fees commissions or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.
Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application email . General inquiries such as those regarding the status of a job application will not receive a reply.
Employment Type
Full-Time
