DT Customer Experience Specialist
DT Customer Experience Specialist
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Job Description Summary
GE Vernovas Power Conversion business provides electrification systems that are critical to customers power and energy needs for their highperformance applications. We work with some of the worlds major energy maritime and industrial organizations helping to enable a transition to energy efficiency and decarbonization including through our specialist motors drives and control technologies.Job Description
The role involves enhancing customer experiences through the use of collaboration and digital workplace technologies. The position requires direct interaction with customers and providing technical leadership to facilitate the adoption of new technologies and tools. The goal is to continually improve customer satisfaction by leveraging new technologies and analytics. The role will be based between the Whetstone and Rugby locations and will require an amount of remote site support for Portsmouth and Glasgow locations.
Responsibilities:
Research learn and deliver training to end users on current collaboration tools and digital workplace technologies.
Analyze and optimize customer technology adoption processes to identify and address gaps improving customer satisfaction and success.
Engage directly with customers to understand their current use of digital workplace technologies and identify opportunities for additional benefits from new technologies or features.
Provide timely and proactive communications to stakeholders regarding significant issues and developments.
Develop and report metrics such as adoption rates training statistics and customer survey results.
Act as the primary point of contact for customers managing both verbal and written communications with stakeholders and external vendors.
Act a first point of contact for hands and eye support for the Whetstone site in regards to the Navsys2 environment and will take on the duties of patching and performing local backups of the air gapped environments at both primary locations.
Qualifications / Requirements:
Experience with Naval/Defence sector working with MoD (preferred)
Knowledgeable in cyber security requirements
Relevant experience within IT/DT end user support and infra support
Particular experience with Dell & Apple products and M365 would be beneficial
Hands on Approach to solution solving and time management
Ability and willingness to travel nationally on an ad hoc but monthly basis
Please Note Due to the confidential nature of the environments you will be working in; you will need to be a sole UK National and hold or be eligible to obtain UK security clearance to SC level.
Desired Characteristics:
Strong customer focus with a demonstrated ability to meet aggressive deadlines while maintaining strategic outcomes.
Excellent communication skills capable of interfacing with customers confidently and clearly.
Ability to work independently on projects with a keen attention to detail.
Highly collaborative and teamoriented with a positive enthusiastic and confident attitude.
You can expect from us
Challenging and exciting projects
A work environment where we understand that not everyone has the same expectations about their jobs careers and worklife balance and we are happy to discuss flexibility requirements.
Attractive compensation.
Flexible benefits so you can build a package that fits your personal needs. Some core benefits are: Employer pension contribution (not subject to individual contribution); Income protection; Private Health Insurance; Life Assurance
26 days vacation bank holidays
Additional Information
Relocation Assistance Provided: No
Required Experience:
Unclear Seniority
Employment Type
Full-Time
