Application Systems Analyst
Application Systems Analyst
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Salary Not Disclosed
1 Vacancy
Job Description
Qualifications:
- Masters or Bachelors degree in Business Admministration Project Management Computer Science or a related field
- AWS Certified Solutions Architect AWS Certified Cloud Practitioner or AWS Certified Developer Associate certification
- 10 years of Systems Analysis experience
- Provide advanced problem resolution for tickets escalated from Tier Level 2.
- Provide expert level troubleshooting and analysis methods.
- Provide Subject Matter Experts (SMEs) to assist both Tier 1 and Tier 2 personnel; assist with the research and development of solutions to new or unknown issues.
- Assess the time already spent troubleshooting at the Tier 2 so the service request is prioritized and managed accordingly.
- Provide followup to customer/enduser on the status of the service request until resolution.
- Make enduser contact as required and provide solutions as practicable over the telephone MS Teams and/or through remote access etc.
- Verify service request resolution prior to closure.
- Resolve Tier 3 issues and issues resulting from the DOT CMS platform
- Coordination with DOT IT Shared Services (ITSS) on infrastructure changes
- DOT Drupal Environment Configuration Updating the DOT Drupal Environment to integrate with existing thirdparty tools (e.g. Qualtrics) and finalizing features for the DOT Drupal environment or any future CMS environments adopted by DOT during the period of performance of this BPA
- Implementation of all Acquia hosting environments
Required Experience:
Senior IC
Employment Type
Full-Time
