Support Engineer IV TDSRE
Support Engineer IV TDSRE
Posted on :
19-04-2025
Employer Active
1 Vacancy
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Job Description
Transaction Data Storage Reliability Engineering (TDSRE) team is looking for a Support Engineer IV to join our team and deliver strategic goals for Amazon eCommerce Storage Technologies (eCST) systems. This is a great opportunity to join our mission to manage/build tech solutions that empower our customers. As a Support Engineer IV you are will be considered a technical subject matter expert for tools and services within the team. The ideal candidate will have strong knowledge on distributed systems at scale and is interested to learn about database systems from database engine design to operating a tier1 flagship product. You will be responsible for reducing the operational toil and provide operational support for Sable services and help with critical projects like Sable Data Migration. As a member of the team you will be guiding team members from multiple disciplines to provide solutions that meet customers requirement. You will play a significant role in hiring mentoring and training new hires.
Key job responsibilities
* Aid in the development and testing of operational tools that improve efficiency through automation
* Maintain software hygiene of the services team owns and supports.
* Work with peers and other teams on highseverity active support issues prioritizing mitigation while investigating rootcause fixes including extensive troubleshooting.
*Ownership of operational and technical systems tools and processes
*Creating and maintaining team specific knowledgebase articles and operational training documentation
Assist in the training and development of new staff
4 years of software development or 4 years of technical support experience
Experience troubleshooting and debugging technical systems
Experience in Unix
Experience scripting in modern program languages
Experience in agile/scrum or related collaborative workflow
Experience performing work within a Unix ecosystem troubleshooting issues scripting using either Shell or python.
Strong troubleshooting and problem solving skills.
Experience working with distributed systems and/or largescale applications.
Experience in a 24/7 production environment.
Basic understanding of networking concepts.
Proven ability to troubleshoot and identify the root cause of issues experience working with data stores and distributed computing technologies.
Demonstrates skill and passion for operational excellence
Experience with AWS products.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Key job responsibilities
* Aid in the development and testing of operational tools that improve efficiency through automation
* Maintain software hygiene of the services team owns and supports.
* Work with peers and other teams on highseverity active support issues prioritizing mitigation while investigating rootcause fixes including extensive troubleshooting.
*Ownership of operational and technical systems tools and processes
*Creating and maintaining team specific knowledgebase articles and operational training documentation
Assist in the training and development of new staff
4 years of software development or 4 years of technical support experience
Experience troubleshooting and debugging technical systems
Experience in Unix
Experience scripting in modern program languages
Experience in agile/scrum or related collaborative workflow
Experience performing work within a Unix ecosystem troubleshooting issues scripting using either Shell or python.
Strong troubleshooting and problem solving skills.
Experience working with distributed systems and/or largescale applications.
Experience in a 24/7 production environment.
Basic understanding of networking concepts.
Proven ability to troubleshoot and identify the root cause of issues experience working with data stores and distributed computing technologies.
Demonstrates skill and passion for operational excellence
Experience with AWS products.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Employment Type
Full-Time
Key Skills
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