VoIP Engineer

Location:

This position is 100 onsite in Phoenix AZ.

We are seeking a highly skilled Voice Engineer with expertise in Cisco Collaboration Solutions to design implement and support enterprise voice and video communication systems. The Engineer will be responsible for technology development research design and implementation infrastructure design engineering of networkbased telephony services and tier3 technical problem management. The role will involve a combination of projectbased initiatives and operational support. The Engineer will operate independently with vendor partners to ensure seamless operations and facilitate migrations from legacy systems.

Experience With:

Working with SCRUM or an Agile Environment with iterative development processes

Cisco Unified Computing System (UCS) server hardware or 3rd Party Hardware such as Dells installation configuration and maintenance

Virtualization environments using VMware vCenter (Deploy OVAs Troubleshooting etc)

Cisco IOS Devices installs and upgrades SBCs Cisco Unified Border Element (CUBE) and Cisco SIP Proxy (CUSP)

UCCE components installation upgrade and maintenance Router Logger PGs HDS CVPs VVBs CCMP CUIC and Finesse

Cisco Unified Contact Center Enterprise (UCCE) IVR scripting with ICM and CVP using Call Studio

Cisco WebEx Dedicated Instance (DI) Calling and Contact Center migration setup and Flow design and configuration

Cisco Call Manager installs and upgrades configure and manage DRS backups Calling Search Spaces and Partitions Route Patterns Route Lists Route Groups Translations Bulk Administration

Cisco Unity installs and upgrades configure and manage DRS backups and voice mail boxes

Attendant Console software and server installation upgrades configuration and maintenance

Work Force Management (WFM) software and server real time and historical data configuration

E911 and Cisco Expressway Gateways installation configuration and maintenance

SQL server database installation and maintenance. Ability to develop advance queries and to create reports related to the phone system using CUIC and Data Bricks.

Informix Databases with Call Manager and CVP Report Server

Monitoring critical infrastructure and applications using monitoring solutions like Solar Winds and other monitoring solutions

Perform administrative tasks on Windows including patching running jobs and collecting logs from voice applications

Using tools like RTMT packet captures logs and debugs for troubleshooting.

Windows IIS installation and configuration and familiarity with Apache Tomcat and Java

REST APIs and integration with voice applications and ITSP service providers like Twilio

Understanding SIP Trunking SIP Messaging SDP and voice codecs

Troubleshooting SIP/SCCP and analog devices SIP routing and audio issues

ITSP Service provider provisioning integrations and load balancing

Duties and Responsibilities:

Supporting the Engineering Team with projects and proof of concepts

Research design and implement new technologies into the voice system

Monitor infrastructure and applications and providing resolution to any errors or issues found

Provide elevated tier 3 support for Team Members in the field and our midtown campus

Regular Server and software patching and upgrades

Creating documentation and diagrams for the voice system

Qualifications:

Bachelors degree in Information Technology Computer Science or a related field (or equivalent experience).

5 years of experience in voice engineering with a focus on Cisco Collaboration solutions.

Cisco CCNP Collaboration certification (or equivalent experience).

Cisco DevNet Professional certification or progress towards certification.

Strong Knowledge of CUCM Unity Connection IM & Presence Webex suite and Expressway.

Strong Knowledge of UCCE and its components.

Strong Knowledge in configuring Cisco ISR/ASR voice gateways and CUBE.

Strong Knowledge VoIP protocols call routing dial plans and voice translation rules.

Knowledge of Cisco APIs & SDKs REST APIs for CUCM Webex and Contact Center automation.

Experience leading voice system migrations and largescale UC deployments.

Perks of joining the UHaul fleet:

Get your career moving with a company who empowers team members to be the healthiest version of themselves! We provide robust wellness benefits events and resources to help team members become the happiest and healthiest they can be.

Here are just some of the programs UHaul has available:

UHaul Holding Company and its family of companies including UHaul International Inc. (UHaul) continually strives to create a culture of health and wellness. Consistent with applicable state law UHaul will not hire or rehire individuals who use nicotine products. The states in which UHaul will decline to hire nicotine users are: Alabama Alaska Arizona Arkansas Delaware Florida Georgia Hawaii Idaho Iowa Kansas Maryland Massachusetts Michigan Nebraska Pennsylvania Texas Utah Vermont Virginia and Washington. UHaul has observed this hiring practice since February 1 2020 as part of our commitment to a healthy work environment for our team.

UHaul is an equal opportunity employer. All applicants for employment will be considered without regard to race color religion sex national origin physical or mental disability veteran status or any other basis protected by applicable federal provincial state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.