Customer Liaison Officer
Customer Liaison Officer
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Job Description
Permanent
Full time 37 hours per week)
Come make a real difference as our new Customer Liaison Officer!
Everyone should have a warm safe affordable home.
As our Customer Liaison Officer youll help make this a reality for thousands of families in our communities. You will be part of our assets team working to improve our homes through our planned maintenance programmes. You will support energy efficiency improvement works in customers homes helping to tackle instances of fuel poverty. As well as the energy work you will support other planned improvement works (such as kitchen/bathroom improvements) to ensure that we meet and exceed the Decent Homes Standards.
As a friendly face of Two Rivers Housing youll help provide a highquality customer service to our tenants guiding and supporting them through the process as their homes are upgraded. At each stage youll make sure all paperwork is completed our systems are updated and that satisfaction data is collected.
What youll bring to our team
Building close relationships with our customers and working together with our teams youll use your knowledge and experience to answer questions about the works and find solutions to resolve any issues quickly. Youll help ensure our customers are at the heart of everything we do and support our objective of delivering a great customer experience.
What we are looking for
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Ability to empathise with a diverse range of customers.
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An understanding of the importance of customer satisfaction data collection and the importance of using the data to produce reports in an appropriate format highlight data trends and improve the future experience of other customers.
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A good understanding of home improvement works such as heating replacement kitchens upgrades bathrooms upgrades and window/door replacements.
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Ability to work collaboratively but also take personal ownership of the role to support the investment delivery teams performance.
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A competent written and verbal communicator that can communicate effectively with all stakeholders using appropriate relevant language and techniques.
Qualifications
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GCSE C in English and Maths
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Experience in the use of Microsoft word excel and teams
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Experience in the use of the Active H (MIS) management system would be desirable
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Full UK driving license with access to a vehicle insured for business purposes.
Closing date: 30th April 2025
INDHIGH
More about us
Everyone should have a warm safe affordable home.
That is the belief that we were founded on more than 20 years ago and it remains firmly at the heart of our organisation. Today we provide more than 4500 families with just that and remain committed to increasing the number of affordable homes available in our communities.
As a communitybased housing association we have deep roots in the Forest of Dean Gloucestershire and surrounding areas. Over the years we have developed strong partnerships with local authorities community groups and other partners who can help us deliver on our mission.
Together we make a real difference to thousands of families every single day.
With a dedicated team of more than 150 people we are driven to deliver the very best for our tenants guided by our shared belief and determination to ensure that everyone has a warm safe affordable home.
Our benefits
Documents
Required Experience:
Unclear Seniority
Employment Type
Full-Time
