IT System Engineer L2L3
IT System Engineer L2L3
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Precision Aviation Group (PAG) is a leading provider of products and valueadded services to the aerospace and defense industries worldwide. With over 1.1 million square feet of sales and service facilities in the United States Canada Australia Singapore Brazil PAGs 27 locations and customerfocused business model serve aviation customers through Supply Chain and inventorysupported maintenance Repair and Overhaul (ISMRO) services.
JOB PURPOSE
The IT Systems Engineer will possess expertise in both Level 2 and Level 3 support specializing in enduser desktop deployments desktop applications Active Directory Entra and Office 365. This role requires strong technical expertise excellent problemsolving skills and a commitment to delivering highquality customer service.
As a Level 2/Level 3 IT Systems Engineer you will be responsible for managing and executing desktop deployments including setup configuration and installation of hardware and software for endusers. You will provide advanced desktop application support troubleshoot issues and ensure optimal performance. Additionally you will administer and maintain Active Directory including user account management group policies and security settings as well as implement and manage Entra solutions to enhance security and streamline identity management.
Your role will also involve overseeing the administration of Office 365 including Exchange Online SharePoint Teams and other related services. You will assist endusers with technical issues related to desktop environments including operating systems applications and peripherals. Handling escalated service desk tickets performing advanced troubleshooting and resolving complex technical issues will be part of your daily responsibilities.
You will monitor and analyze system performance ensuring optimal operation and identifying potential issues. It is crucial to maintain detailed and accurate documentation of support activities system configurations solutions and user interactions in the service desk system. Collaboration with Level 1 support agents IT teams and other departments to ensure timely issue resolution and effective communication is essential.
Providing training and guidance to endusers on best practices for using desktop applications and maintaining their systems will be part of your role. Implementing and enforcing security protocols to protect sensitive data and ensure compliance with industry standards is a key responsibility. You will assess currently deployed hardware and software to determine if the systems are configured and deployed using generally accepted best practices in terms of configuration and security.
Continuous improvement is vital and you will participate in ongoing training and professional development to stay current with industry trends and technologies recommending improvements to enhance system performance and security.
JOB DUTIES AND RESPONSIBILITIES
Essential Job Functions:
Desktop Deployments: Manage and execute desktop deployments including setup configuration and installation of hardware and software for endusers.
Application Support: Provide advanced support for desktop applications troubleshoot issues and ensure optimal performance.
Active Directory Management: Administer and maintain Active Directory including user account management group policies and security settings.
Entra Integration: Implement and manage Entra solutions to enhance security and streamline identity management.
Office 365 Administration: Oversee the administration of Office 365 including Exchange Online SharePoint Teams and other related services.
User Assistance: Assist endusers with technical issues related to desktop environments including operating systems applications and peripherals.
Incident Management: Handle escalated service desk tickets perform advanced troubleshooting and resolve complex technical issues.
System Monitoring: Monitor and analyze system performance ensuring optimal operation and identifying potential issues.
Documentation: Maintain detailed and accurate documentation of support activities system configurations solutions and user interactions in the service desk system.
Collaboration: Work closely with Level 1 support agents IT teams and other departments to ensure the timely resolution of issues and effective communication.
Training: Provide training and guidance to endusers on best practices for using desktop applications and maintaining their systems.
Security: Implement and enforce security protocols to protect sensitive data and ensure compliance with industry standards.
Assessment: Assess currently deployed hardware and software to determine if the systems are configured and deployed using generally accepted best practices in terms of configuration and security.
Continuous Improvement: Participate in ongoing training and professional development to stay current with industry trends and technologies and recommend improvements to enhance system performance and security.
WORKING CONDITIONS
Physical Demands: Requires sitting or standing for extended periods of time. Requires frequent walking bending and reaching to shoulder level. Requires occasional squatting lifting carrying pushing or pulling weights up to 20 pounds. Requires repetitive hand movement. Requires eyehand coordination and manual dexterity. Requires corrected vision and hearing to normal range.
Equipment Operated: Ability to operate office machines and equipment and troubleshoot problems with equipment.
Work Location: California USA Travel within the USA and Canada when on assignment
Education/Training: Associate degree or higher or equivalent qualifications.
Experience: 3 years of experience in IT systems engineering or administration (Level 2/3 support).
Certificates/Licenses: None
We offer competitive pay and a comprehensive benefits package designed to support your wellbeing and worklife balance. Fulltime associates are eligible for health benefits starting the first of the month after 30 days of employment. Our benefits include four medical plans two dental plans vision coverage companypaid life insurance voluntary life insurance short and longterm disability flex spending accounts and telemedicine services. In addition youll enjoy vacation and PTO time accrued with each pay cycle with a vacation carryover/payout option at yearend 9 paid holidays and a 401(k) plan with company match contributions.
If youre a qualified candidate with a strong drive work ethic and commitment to excellence we encourage you to apply today. Visitand select the Careers tab at the bottom of the page to get started!
AA/EOE/M/F/D/V
Employment Type
Full-Time
