MTS - Client Services
MTS - Client Services
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Job Description
Join the Client Services team as Client Services Associate. The role is based in Milan.
Key Responsibilities
The resource will support the team on the following activities:
- Act as first point contact support clients with daytoday trading activities resolving issues and configurations by phone email or onsite as required.
- Raise cases to second level support and maintain client records.
- Monitor market processes transactions and all other services that are fundamental for the correct functioning of the market and clients dedicated services
- Support Sales with client onboarding and management by providing timely responses and collaborating for best practice solutions demos of the GUI onsite or via Webex
- Actively collaborate with all MTS groups in order to address/solve correctly market issues or improvements
- Create Manage and delete users for clients
- Send out messages to all market participants
Candidate Profile/ Key Skills
The ideal candidate has:
- Masters Degree in Economics/Finance Computer or Management Engineering
- Fluent English
- Excellent knowledge of Microsoft Office Package Excel in particular
- Knowledge of financial instruments and markets
- Knowledge of statistical analysis
- Ability to work in teams and in contact with senior managers and clients
- Good communication and organizational skills
- Precision
- Flexibility
We are proud to be an equal opportunity employer. We do not discriminate against individuals on the basis of race gender age citizenship religion sexual orientation gender identity or expression disability or any other legally protected factor. We value the unique talents of all our people who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect.
Additional Information
This job description is only describing the main activities within a certain role and is not exhaustive. It does not prevent to add more tasks projects.
Employment Type
Full-Time
