Field Desktop Support Tech
Field Desktop Support Tech
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Job Description
Field Desktop Support Tech
Role: Full Time On site
Location: Irvine CA
OSI Digital is looking for a Desktop support technicianto join our team. The ideal candidate will have extensive and advanced desktop experience. This person will provide technical guidance and support to our business and customers their hardware applications and operating ideal candidate will have a strong technical background solid analytical skills and proven problemsolving experience. He/she will use their interpersonal skills to communicate with customers and provide a solution to their technical problems quickly and professionally.
Responsibilities:
- Advanced desktop support experience troubleshooting configuration software installation
- Adept at M365 Windows Active Directory ticketing systems
- Provide troubleshooting and support to end users on a variety of issues incidents and problems
- Provide technical assistance to the customer (Examples)
Password reset
Account information
Case number information
Adobe Reader issues
Brower issues
Technical computer issues
Internet connectivity - Set up equipment for employee use
- Image computers using a variety of methods
- Install and perform minor repairs to computers and peripheral equipment within the office premises
- Must have strong networking skills IDF/MDF switches routers access point
Experience:
- 25 years of experience in software hardware and network
- Provide technical assistance for user questions/issues on Windows 7 8 and 10 along Microsoft Office 2010 through Office 365 M365
- Experience with of Windows M365 PC and Printer configuration
- Strong customer service skills detail oriented and deadline driven
- Strong phone and verbal communication skills along with active listening skills
- Bilingual skills a plus with English/Korean
Required Experience:
Senior IC
Employment Type
Full-Time
