Operational Team Leader
Operational Team Leader
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1 Vacancy
Job Description
Join a Team Thats Passionate About Making Lives Better!
At Bill Gosling Outsourcing we believe that success starts with an amazing team. We are a global leader in outsourcing solutions we focus on making lives better one connection at a time. We provide tailored solutions to businesses around the globe specializing in customer care sales and financial services. Were looking for enthusiastic driven individuals to join our dynamic work environment where fun meets results!
The Team Leader Operations Hourly leads and motivates a team to optimum performance levels to achieve targets contributing to the companys objectives. They provide clear and concise direction support and guidance to the team through effective coaching leadership and setting SMART objectivesWhat Youll Do:
Confidently and effectively deliver coaching and constructive feedback to employees to increase engagement and improve performance including as required corrective action through disciplinary processes
Involvement and collaboration on new strategies and/or process improvements to better the teams performance
Daily weekly and monthly reports provided at both internal and external client levels
Flexible team player in respect to scheduling and willing to invest additional time in to the team when necessary; including coverage when required and support in team hours tracking/progression throughout each month
Assist team members to ensure service level agreements are adhered to and performance metrics met including but not limited to: taking escalated Supervisor calls evaluating call recordings and QA call review if applicable based on client requirements
Creating and/or facilitating team huddles presentations and team contest to engage our team and/or clients
Ensure all employees are in line with Regulatory Compliance Quality and CBT requirements
Assist and participate in the recruiting training and onboarding of employees when required
Champion company core values and other company programs to engage and motivate our employees
Other duties as assigned
IND01
What Were Looking For:
Education:
North America Minimum High School Diploma or equivalent is required
Philippines Minimum of 2 years postsecondary or equivalent is required
Costa Rica No Minimum requirement
United Kingdom No Minimum requirement
Experience:
Previous experience in an Agent and/or Customer Service role
Previous experience in a leadership or managerial experience would be an asset
Good Computer Literacy skills
Certificates/Licenses:
Must be able to be licensed with the appropriate collection/trace licenses for all applicable jurisdictions if required
INFORMATION SECURITY RESPONSIBILITIES
All Information security responsibilities can be located in The Book of Bill (Global) and The Book of Bill (Global) note that Information security responsibilities are based on role.
Why Join Us
Growth Opportunities: We believe in promoting from within and providing opportunities for career advancement.
Comprehensive Training: We offer extensive paid training to ensure youre equipped for success.
TeamOriented Culture: Work in a collaborative supportive environment with peers who are passionate about what they do.
Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.
Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events we foster a lively and inclusive work environment where youll build strong connections.
StateoftheArt Offices: Work in our modern wellequipped offices designed to enhance collaboration and productivity.
Rewarding Work: Help businesses grow while making a real difference in peoples lives!
Get to Know Us Better! Follow us to get an insider view of our team in action our values in motion and a sneak peek into what makes us an awesome place to work!
Twitter & Instagram: bgocareers
Facebook: Bill Gosling Outsourcing
LinkedIn: Bill Gosling Outsourcing
At Bill Gosling Outsourcing we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race gender age ability status or any other characteristic you are valued here.If you require accommodations at any stage of the hiring process we are happy to work with you to ensure you have the support you need just let us know.
Bill Gosling Outsourcing Where your career thrives!
Employment Type
Full-Time
