Service Sales Specialist

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Automation and Communication Service Sales Specialist

At Hitachi Energy our purpose is advancing a sustainable energy future for all. We bring power to our homes schools hospitals and factories. Join us and work with fantastic people while learning and developing yourself on projects that have a real impact to our communities and society. Bring your passion bring your energy and be part of a global team that appreciates a simple truth: Diversity Collaboration Great Innovation

As a Service Senior Sales Specialist you will be part of our Grid Automation Service Team. We provide Service Solutions for substation automation systems control and protection cyber security communication and telecontrol technology. The team is highly motivated and with strong customer and serviceoriented approach. It is our ambition to provide high quality service delivering solutions aligned with customers needs.

In this role you are responsible for Service business from initial customer request to contract closing and handover to operations. The activities include working with customers creating and completing bids/estimations/quotations based on customers technical specification and other requirements to achieve both market competitiveness high quality tenders and profitable business.

Your responsibilities:

• Creates plans and implements sales strategy and strategic sales and business development initiatives in alignment with HBU/ BU sales strategy.
• Identifies opportunities at existing and potential new customers.
• Establish and maintain strong customer relationships through excellent service and knowledge of customer needs.
• Keep the organization informed about new trends influences and players in the market.
• Perform sales activities to achieve or exceed assigned orders objectives. Collaborate with all related local Hitachi Energy Business Units to ensure alignment and collaboration.
• When applicable promote services and solutions in the market with participation at trade fairs exhibitions customer meetings and with telephone contacts.
• Support Customer by acting as a source of information and/or door opener for the customer into the organization.
• Ensure that inputs and feedback from customers are forwarded to the appropriate individual or unit within the organization to secure a reply to customer.
• Has good knowledge about the customer and the customers processes.
• Elaborate and provide clear responses and suggestions to the customer on possible technical solutions.
• Proactively prepare sales forecast and sales planning.
• Produce the required documentation and support material required.
• Provide all inputs needed to prepare tenders.
• Monitor and keep the sales opportunities updated.
• Preparation of tender documents and reports for internal risk reviews and tender submission approvals
• Work in full coordination with the other sales specialists for Grid Automation and with the Front End Sales team (KAM)

Your background:

• Degree in Electrical Engineering or similar with strong technical background ideally with emphasis in power engineering.
• Excellent technical understanding of substation automation control and protection solutions.
• Minimum of 2 years of experience in the field of substation automation control and protection cyber security communication and/or telecontrol technology.
• Good knowledge of the grid automation market
• Ideally previous experience in Service and Sales.
• Proven track record from working either with electrical utility system integrator or technical consultant.
• Flexibility and interest in working within an international team.
• Good skills in communication and in customer relations
• English is mandatory.
• Proven working experience in customer contact coordinating multiple tenders and taking responsibility.
• Willingness to travel and attend customer meetings.

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

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