Assistant Vice President HRO Operations
Assistant Vice President HRO Operations
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Job Description
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125000 people across 30 countries are driven by our innate curiosity entrepreneurial agility and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises including the Fortune Global 500 with our deep business and industry knowledge digital operations services and expertise in data technology and AI.
Inviting applications for the role of Assistant Vice President HRO Operations
In this role you will be responsible for the HRO Operations. Focus on continuous process improvement and adaptive to change. Develop & manage effective working relationships in the organization and actively collaborate closely with all Clients.
Responsibilities
Be hands on to ensure delivery per customer expectation along with meeting defined SLA and ensure Customer satisfaction. Noise free operations is a critical result
Assess actual performance against standards to resolve whether the team is on target to reach goals and takes corrective actions as vital.
Constantly work to find opportunities to drive value beyond SLAs and contractual terms hence be able to drive value share and Transformation opportunities.
Ensure timely resolution of customer / intensified issues along with root cause analysis to avoid reoccurrence
Should be able to mentor guide influence & empower the team to achieve targets. Ensure key people metrics are met.
Be able to build talent for future growth.
Right hiring and Resource planning along with optimizing the resource utilization by identifying areas of efficiency
Establish relationships and partnerships with internal business partners and customers to drive cross sell of business in existing accounts. Hence has to build/understand digital assets and tools for F&A domain
Be able to proactively identify business and financial risks and work out alternatives / mitigants
Qualifications we seek in you !
Minimum Qualifications / Skills
Experience in operations in an outsourced environment of HRO domain and indepth end to end process knowledge
Transition exposure should have transitioned large client relationships seamlessly.
Ability to lead & build teams and influence multiple internal partners
Ability to build client partnerships and work in cross functional teams especially with Relationship / Sales teams
Ability to work in an ambiguous environment. Must be a selfstarter
Preferred Qualifications/Skills
Exposure to financial & commercial Business Understanding
MultiTasking skills in project delivery and budget
Innovating process and cultural change
Excellent quantitative and analytical skills
Upbeat confident outspoken & excellent in communication
Exposure to working with clients in the HiTech industry will be an added advantage
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation. For more information visit . Follow us on Twitter Facebook LinkedIn and YouTube.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.
Required Experience:
Chief
Employment Type
Full Time
