Field Service Team Manager - Separation
Field Service Team Manager - Separation
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
About You
We are looking for a highly skilled and experienced candidate to become a Field Service Team Manager.
The successful candidate will be responsible for leading a team of competent FSEs including daytoday coordination and operations ensuring service excellence and provide strong safety culture to the team and driving the team towards achieving and exceeding their goals.
Employee Benefits
- 25 days annual leave
- Life Insurance
- Access to EAP services
- Hybrid work
Location & Travel
This role will be placed in Sydney reporting to Field Service Manager Australia. Travel expected to visit branch offices and customers.
Roles & Responsibilities
Management
Lead and manage the team giving the direction and ensuring that they are performing with a strong customer orientated mindset.
Lead recruitment and onboarding process for the team.
Develop motivate and coach direct reports and secure a proper competence development by driving internal and external trainings. Ensure that Engineers with the correct skills are utilized for the relevant jobs.
Conduct employee reviews include competence profile and skills matrix updates and performance development plans when it is . Manage performance issues within the team appropriately and quickly. Support team to develop career path and succession planning.
Cost effective management of team aligned with the approved budget for operations (general purchases) and according to sales quotations (jobs related costs).
Coordination
Overall responsible for planning and daily management of Service Engineers work schedules supported by Coordinator
Receiving service request from sales assess the service requirement and communicate with sales/customer if clarification is needed
Ensure effective communication with customers on job planning and coordination of jobs with the team.
Prepare assessments ready for quotations and check final service reports and job costings.
Other
Mechanical knowledge or understanding to aid in responding to technical issues.
Secure a strong QHSE culture within the team.
Ensure that the team are equipped with the right tools PPE and conduct frequent audits on tools and equipment etc. Ensure all tools and equipment are calibrated and documented.
Collaborate with sales team and Service Operation management in service transformation initiatives.
Be accountable for the team KPIs.
Required Experience:
Manager
Employment Type
Full-Time
