Rooms Supervisor

Omni Mount Washington Resort & Spa

As grand as the history behind it the Omni Mount Washington Resort & Spa located in Bretton Woods New Hampshire is gracious in ambiance and generous in amenities. A favorite New England retreat of presidents poets and celebrities the hotel delights every sense with enchanting music refined dining and luxurious dcor.

Omni Mount Washington Resort & Spas associates enjoy a dynamic and exciting work environment comprehensive training and mentoring along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Mount Washington Resort & Spa is committed to serve our associates and nurture their growth. We embody a culture of respect gratitude and empowerment each day. If you are a friendly motivated person with a passion to serve others the Omni Mount Washington Resort & Spa may be your perfect match.

The purpose of the Rooms Manager is to oversee all areas of operation relating to the guest experience for Reservations Front Desk and Ideal Services. The Rooms Manager will also act as a rotational manager for Housekeeping and Laundry.

Our team members enjoy a wealth of benefits and perks including:

• Comprehensive healthcare coverage with options for medical dental and vision plans.
• Paid time off for relaxation and rejuvenation.
• Financial security through a 401(K) matching plan and pretax Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
• A great voluntary benefits program that includes: critical illness hospital indemnity and accident coverage life and AD&D insurance legal services and identity theft protection access to whole life insurance telemedicine and pet insurance.
• Complementary Golf Skiing and Riding.
• Discounts on dining retail and spa services as well as savings on ski golf rentals and other activities.
• Support services including an Employee Assistance Program (EAP) TravelConnect for emergencies while traveling and adoption services.

Join us and thrive in an environment where your wellbeing is valued and supported.

Front Office Duties:

• Maintain standards of guest services and a consistent guest experience as documented by JD Power Medallia and AAA ratings.
• To ensure that the Front Desk and Reservations departments operate at peak efficiency to give a maximum utilization of guestroom availability in attaining high occupancies and with minimum overbooking. To ensure the accuracy of the Front Desk Reservations PBX records with direct and open lines of communications to other departments within the hotel.
• Through proper Front Office rooms merchandising procedures to ensure management of the rate structure via Reservations and Front Office salesmanship and meet or exceed average rate goals of the hotel as well as total rooms revenue.
• To ensure all Front Office systems and controls procedures comply with corporate policy and procedures as evidenced by Goal Audits and minimum levels of bad checks and bad debts.
• To ensure all Front Office payroll costs and other expenses are properly monitored and controlled in accordance with OHC budgets and monthly updates.
• To maintain open and clear communication with all internal departments.
• Takes a lead role in marketing efforts to include Select Guest ESP Weekend Packages and Omni Club.
• To ensure accurate occupancy forecasting.
• In conjunction with night audit staff ensure timely and accurate reporting of daily operating results and statistical information as related to revenue and expenses.
• Ensure maximum cooperation between the Hotel Front Office the Bretton Arms Front Office and the nonbranded properties.
• Maintain an efficient means of transportation for guests between the different venues on property.
• Provide proper support and guidance for the Activities Concierge Desk.

Rotational Manager Housekeeping & Laundry

• Manage the Supervisors and all daily operations of the team.
• Manage the 100 point inspection process.
• Conducts guestroom inspection checklist
• Conducts inspections of stayover service and turndown service
• Conducts inspections of public areas
• Works with lobby attendants to maximize efficiency and quality of work.
• Checks all washing machines and dryers to ensure they are in good working condition.
• Assign all Laundry associates to their stations when they checkin for the day
• Personally supervises the spotting and washing of all stained linens/terry.
• Recommends linen to be converted to rags when necessary.
• Turns on/checks for on status of the iron and makes sure it is in good operations condition (wax etc.
• Responsible for communication with Housekeeping Assistant Room Service Manager Restaurant Manager Convention Service Manager for all daily specials and weekly/monthly requirements.
• Responsible for Laundry associate morale absenteeism and daily production

• At least 3 years directly related experience (HotelFront Desk) in a managerial role.
• Must be able to work approximately 50 hours per week flexible shifts including weekends and holidays.
• Must have excellent organizational supervisory customer service skills.
• Must be able to work well under stressful situations and handle challenges in a professional manner.
• Must have a 4 diamond presentation.

Omni Hotels & Resorts is an Equal Opportunity Employer.